IBM Senior Customer Care Agent Reviews

Likes

Nothing I liked. The leaders in Bangalore especially Q2C team follow bad practices by promoting their family members, relatives. The leaders or Managers don't follow ethics. IBM is a great company but leaders or managers in Q2C are very bad

Dislikes

The leaders or managers in Q2C follow very very bad practice

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Likes

I did not like anything about this company.

Dislikes

I joined IBM 6 months ago, they don’t have a good management and no job security here they can fire you or put you on PIP without any reason

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

As per my experience company is good but my experience with my management is one of the worst in my 14 years. Some people are not working for employees they are think they are boss and they can do anything..

Dislikes

Management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like to work (I feel like family), coming to work there will be no macro management if work is done no one will ask where you are, I used get cross trained when I will be feel free so that I proudly saya have learnt more in IBM.....

Dislikes

In IBM will not get good hike where you expected

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Infrastructure, Environment

Dislikes

Company is very good but people are bad. Supervisor along with other employee Bully. when made complaint nothing happens. Dont let you do job and dont follow hr policy. I was tslked very rudely by female supervisor and males bullied me by doing gestures. IF any thing happens like , do not hesitate to go to police.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Freedom to make career choices, upgrading skills via free trainings and certifications Friendly Colleagues Work Environment

Dislikes

Domination from Executives and Senior managers Cafeteria Food Limited to Almost No Perks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life flexibility

Dislikes

Your upper management will make you scapegoat if the client finds any issue. Hikes are given based on who is close to managers

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Everything is good

Dislikes

Not balancing out salary for loyal employees. Other companies are giving far better package and internal growth.

Likes

Amazing work life balance and great culture. Work is challenging and there is a recent shift to product oriented work rather than traditional services and consulting approach

Dislikes

Not much yet, but I hear appraisals could be better

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

As long as you are in any project, you are treated well

Dislikes

If you are in bench, you are on your own. You have to find your own project. No support from management. Finally, golden handshake will happen, if you can't secure any project.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work life balance,brand name, Poor compensation, unrealistic promotion criteria, poor onsite chances

Dislikes

Poor compensation Pathetic bonus Promotion

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Both side cab facility is available. They give salary on time & blue points.

Dislikes

There is no job security you can get laid off easily. Work culture is not good.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning

Dislikes

Management and old employees who are with the company from a long time so they know their way out even after exploiting their own people

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

1. Wonderful work Environment 2. Job security 3. Recognition for a good work 4. Good work life balance 5. Hybrid work culture 6. Work Autonomy

Dislikes

Hikes need to be improved

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

We can learn many things in that company as they have given free access for all learning platform. It totally depends on you how u utilise it.

Dislikes

I don’t have idea about other projects inside the company, but the project which I was working was a low budget project then too those managers were not living that project and it was a worst project , as I am a fresher it was not good to start Carrer like that.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing except salary

Dislikes

Corporate politics. Favoritism Micro Management No sympathy for employee Low employee morale Promotion not given as per Ibm 18 month - delayed promotion. No work life balance. Asked to overtime but no ready to pay for actual overtime. Asked to work on weekend but no benefit given except 1 comp. Off. Not allowing leaved even employee is entitled to take leave when he/she have leave balance. worst management I ever seen till now....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.