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HSBC Group

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4.0

based on 4.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Service Executive Reviews

based on 221 reviews
Updated 4 Dec, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.2

Work-Life balance

4.1

Job Security

4.1

Company culture

4.0

Skill development

3.8

Work Satisfaction

3.6

Salary & Benefits

3.4

Promotions/Appraisal

Top Mentions in HSBC Group Customer Service Executive Reviews

221 reviews found

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People also ask about HSBC Group's Customer Service Executives

Is HSBC Group a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 221 employee reviews, it's clear that most customer service executives have a positive experience working at HSBC Group. Work-Life balance holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about work-life balance and career growth on AmbitionBox.
Does HSBC Group pay their Customer Service Executives well?
According to AmbitionBox reviews, HSBC Group customer service executives rate their salary and benefits at 3.6 out of 5, based on 221 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HSBC Group's customer service executives salaries here and to read reviews specifically about salary and benefits at HSBC Group for customer service executives, click here.
How is the work culture at HSBC Group for Customer Service Executives?
Work culture at HSBC Group for customer service executives is rated 4.1 out of 5 by 221 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at HSBC Group. To read reviews specifically about work culture at HSBC Group for customer service executives, click here.
How is the job security at HSBC Group for Customer Service Executives?
Based on 221 reviews on AmbitionBox, HSBC Group's customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HSBC Group, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HSBC Group for customer service executives, click here.

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Gender Based Ratings for HSBC Group Customer Service Executive

based on 204 reviews
4.3
Rated by 122 Women

Rated 4.4 for Work-Life Balance and 4.3 for Company Culture

women
4.1
Rated by 82 Men

Rated 4.0 for Work-Life Balance and 3.9 for Job Security

men

Working Days for HSBC Group Customer Service Executive

based on 226 reviews
Monday to Friday
75%
Rotational Shift
16%
Other
4%
Monday to Saturday
3%
Alternate Saturday off
2%

Work Timings for HSBC Group Customer Service Executive

based on 226 reviews
Flexible timing
Strict (6.30am - 3.30pm)
Strict (12.30am - 9.30pm)
58%
5%
5%
32% employees reported other strict timings

Shift Timings for HSBC Group Customer Service Executive

based on 226 reviews
Day shift
Night shift
91%
9%

Business Travel for HSBC Group Customer Service Executive

based on 226 reviews
No travel
75%
Within city
18%
Within country
5%
International travel
2%
HSBC Group Customer Service Executive Salary
based on 935 salaries
₹1.1 L/yr - ₹6.8 L/yr
46% more than the average Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
58 total responses
onsite
International/On-site exposure
10 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
46 total responses
+6 more benefits
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