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HSBC Group

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based on 4.7k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

About
Reviews
4.7k
Salaries
36.4k
Interviews
490
Jobs
265
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HSBC Group Customer Service Associate Hyderabad / Secunderabad Reviews

Updated 20 Dec, 2023

Overall Rating

4.5/5

based on 15 reviews

Rating distribution

5

9 (60.0%)

4

3 (20.0%)

3

2 (13.3%)

2

0 (0%)

1

1 (6.7%)

Category Ratings

4.3

Work-life balance

4.3

Skill development

4.2

Company culture

4.2

Job security

3.9

Work satisfaction

3.7

Salary

3.7

Promotions

What employees say about HSBC Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

87% employees reported

Flexible timing

50% employees reported

No travel

77% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

7 reviews

4.4

Rated by Men

5 reviews

HSBC Group is rated 4.5 out of 5 stars on AmbitionBox, based on 15 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

HSBC Group is rated 4.5 out of 5 stars on AmbitionBox, based on 15 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

15 reviews found

Sort by: Popular

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 12 Apr 2021

Likes

work pattern.. Support from CEO till agent is marvellous. It feels as second family

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing as such

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Oct 2020

Likes

Supportive team member and company policies are very good appraisal are not good from last 2 years.

Company culture - Excellent
Work-life balance - Good

Work Details

The job is quite interesting I struggled a lot in the beginning.

Work timings: Flexible Timings

Work related travel: This is a desk job.

What people are saying about HSBC Group

View All

a senior business analyst

Hi folks, need a help with a decision. Does HSBC GSC allows work from Pune location. I have got an offer for Bengaluru. Any flexibility to work from Pune location? First level of understanding i got is that they don’t have GSC offices in Pune. Can someone throw some light? Thanks in advance.

Got a question about HSBC Group?

Ask anonymously on communities.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 12 Jul 2023

Likes

Great policies

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

It's work shifts and transportation apart from this all are good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Mortgage Loan Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Dec 2022

Likes

It is good

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It is too good

Work Details

Work policy: Hybrid working, once a week

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Banking Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Apr 2022

Likes

No one will force you for anything.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

I think they should hire more

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Apr 2022

Likes

Nothing.

Dislikes

Waste company and waste management. Only people who are close to managers and praise them get promotion. No talent. Transportation is worst. No work life balance you will loose your brains if you join Hsbc. Lastly HR is simply waste take 4-5 months just to give experience letter. I won't refer this organization to my worst enemy.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Waste of time

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 May 2021

Likes

Good location to grow

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All ok

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about HSBC Group.

Customer Service Associate in Hyderabad / Secunderabad

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 May 2021

Likes

Working environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Growth

Work Details

Very balanced

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Hyderabad / Secunderabad

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 20 Mar 2021

Likes

Nothing much

Work-life balance - Excellent

Dislikes

Salary - Poor
Promotions - Poor

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Hong Kong payments Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Nov 2021

Likes

Work life balance

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to mention

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Mar 2021

Likes

Work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 May 2018

Likes

Good team peers all over good place to enhance your talent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

They did not move me to new Delhi

Work Details

Overall it was great

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

CSE, L&D Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 18 Mar 2020

Likes

It's a never ending work, if someone is not that skilled the employee gets an opportunity to learn and grow and initially can be in different branding structure so one gets opportunity to learn and move up the ladder

Salary - Good
Skill development - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

The decision makers who decide who will be part of the company and who will not just to ensure that the VP meet the targets to slash on numbers during recession which is absolutely wrong and behaving unprofessionally with the juniors just because one has given power

Work Details

Joined as a CSE, became a process trainer, excelled the targets, received mad idea awards, got an opportunity to work with Training team, as the role got demised was moved to voice based process and where the Managers were favourable to people who butter.

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Back Office Department

5.0

posted on 20 Dec 2023

Overall Rating

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Back Office Department

5.0

posted on 12 Dec 2023

Overall Rating

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More about working at HSBC Group

HQ - London, England, United Kingdom
Financial Services
10k-50k Employees (India)
IT Services & Consulting

Tell us how to improve this page.

HSBC Group Hyderabad / Secunderabad Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 HSBC Group reviews submitted by HSBC Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HSBC Group is the right company for you. 87% of employees reported ...the working days at HSBC Group as Monday to Friday. 50% employees reported the work timings at HSBC Group as Flexible timing. Read more

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HSBC Group Reviews >
HSBC Group Customer Service Associate Hyderabad / Secunderabad Reviews

HSBC Group Customer Service Associate Salaries in Hyderabad / Secunderabad

based on 23 salaries

₹3 L/yr - ₹7 L/yr

52% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for HSBC Group Customer Service Associate Hyderabad / Secunderabad

Office cab/shuttle

2 total responses

Job/Soft skill training

3 total responses

Cafeteria

2 total responses

Professional degree assistance

1 total response

View All

Compare HSBC Group with

Standard Chartered

3.8

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ICICI Bank

4.0

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3.8

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3.9

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