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3.5

based on 1.5k Reviews

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Fusion CX Customer Service Representative Reviews

based on 11 reviews
Updated 13 Dec, 2023

Overall Rating

3.3/5
How AmbitionBox ratings work?

Category Ratings

3.8

Skill development

3.5

Company culture

2.9

Job Security

2.8

Work-Life balance

2.7

Promotions/Appraisal

2.5

Work Satisfaction

2.2

Salary & Benefits

Top Mentions in Fusion CX Customer Service Representative Reviews

11 reviews found

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about Fusion CX's Customer Service Representatives

Is Fusion CX a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 11 employee reviews, it's clear that most customer service representatives have an average experience working at Fusion CX. Skill development holds the highest rating at 3.8, while salary & benefits is rated the lowest amongst all factors at 2.2. Read reviews about skill development and salary & benefits on AmbitionBox.
Does Fusion CX pay their Customer Service Representatives well?
According to AmbitionBox reviews, Fusion CX customer service representatives rate their salary and benefits at 2.2 out of 5, based on 11 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Fusion CX's customer service representatives salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer service representatives, click here.
How is the work culture at Fusion CX for Customer Service Representatives?
Work culture at Fusion CX for customer service representatives is rated 3.5 out of 5 by 11 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX for customer service representatives, click here.
How is the job security at Fusion CX for Customer Service Representatives?
Based on 11 reviews on AmbitionBox, Fusion CX's customer service representatives rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX. To read reviews about job security at Fusion CX for customer service representatives, click here.

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Fusion CX Customer Service Representative Reviews by Locations

Fusion CX Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Fusion CX reviews submitted by Fusion CX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you. 57% of employees reported the... working days at Fusion CX as Rotational Shift. 56% employees reported the work timings at Fusion CX as Flexible timing. Read more

Gender Based Ratings for Fusion CX Customer Service Representative

based on 11 reviews
4.6
Rated by 5 Women

Rated 4.6 for Skill Development and 4.0 for Work-Life Balance

women
2.8
Rated by 6 Men

Rated 3.5 for Skill Development and 3.4 for Company Culture

men

Working Days for Fusion CX Customer Service Representative

based on 11 reviews
Rotational Shift
57%
Monday to Saturday
43%

Work Timings for Fusion CX Customer Service Representative

based on 11 reviews
Flexible timing
Strict (10am - 7pm)
Strict (3pm - 12am)
56%
15%
15%
14% employees reported other strict timings

Shift Timings for Fusion CX Customer Service Representative

based on 11 reviews
Night shift
Day shift
67%
33%

Business Travel for Fusion CX Customer Service Representative

based on 11 reviews
No travel
71%
Within city
29%
Fusion CX Customer Service Representative Salary
based on 35 salaries
₹1 L/yr - ₹3 L/yr
45% less than the average Customer Service Representative Salary in India
View more details
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