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What employees say about Freshworks?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
100% employees reported
Flexible timing
100% employees reported
No travel
75% employees reported
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5 reviews found
Team Lead in Chennai
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Pre-IP0, the company fostered a culture that empowered employees to create exceptional products and solutions.
Dislikes
Worst leadership team now
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Chennai
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything i like at Freshworks
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
No more a people centric company
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore Rural
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Perks and Benefits
- Salary - Excellent
- Promotions - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Job details and job security
- Skill development - Poor
- Job security - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead (working remotely)
Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good product Skilled workforce Cross team jumps are encouraged
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
Nothing as such
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Chennai
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
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Operations Manager in Chennai
Full Time
Operations / Strategy Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Everything like favouritism, job insecurity, no value for hard work and no motivation.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Operations Manager in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Na
Dislikes
Constant strategic change, hiring only at senior level, high attrition as due to lack of confidence with the management
- Skill development - Bad
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Senior Analyst in Chennai
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company culture but now it is not the same.
- Skill development - Good
- Work-life balance - Excellent
Dislikes
New rules which is not good for the employees
- Job security - Bad
- Promotions - Bad
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Technical Lead in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing much to like there
Dislikes
Freshservice department sucks top to bottom
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Technical Lead in Hyderabad / Secunderabad
Full Time
Technical lead Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Food to promote employees coming to office
Dislikes
Poor upper management My manager kind of forced me to quit for stupid reasons All females managerial workforce in freshservice cooking khichdi and this is not intended to show women in bad light.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Deputy Manager in Bangalore / Bengaluru
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing other than nothing
- Work-life balance - Excellent
Dislikes
Nothing other than nothing
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Analyst in Chennai
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The Digital customer success team is toxic and hostile and i would recommend potential employees to not to join the team due to its toxic team head. The company perks like wfh internet and accessories allowance is good
- Salary - Good
Dislikes
Should hire proper upper management executives with people skills
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Manager in Chennai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture is one of the best in the SaaS space
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Middle management is not so great
Work Details
Work timings: Flexible Timings
Technical Lead (working remotely)
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
best company, worked with most intelligent mangers and team
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
nothing
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Manager in Office
Front Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team work and succeed
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Not a team work is there no good job
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within Country.
Other Freshworks Reviews
Senior Accounts Receivable Analyst in Ranchi
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
One of the best company where i worked. Given me a chance to grow and develop my skills.
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Firing without knowing the reason all of sudden. That too when i was ill and i have to take care of my mother who is of 87 years old. Which put me in depression i am trying to come out of it. Now its very difficult to get a job at this stage.
- Job security - Bad
Lead Business Analyst in Chennai
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People in freshworks is the reason most people stay back for other than the salary aspect.
- Salary - Good
- Promotions - Good
- Work-life balance - Good
Dislikes
The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.
- Job security - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Enablement Manager in Chennai
Full Time
Corporate Training Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
5 days working Best cafeteria with free meals Cab facility for shift 2 and 3 Hybrid 3 days from office
- Salary - Good
- Work-life balance - Excellent
Dislikes
Typical US culture of hire and fire 99% leadership is outside India - they take the final call It's not an Indian company anymore Pre IPO, this was a great company. Post IPO, disaster has happened The founder - Girish is also nowhere to be found and might have resigned already
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
IT Business System Analyst in Chennai
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall work culture is good but most of team have lots of internal politics.
Dislikes
Lots of internal policies, they layoff bulk of people all of sudden even the top performers were laid off. HR work on favour of higher management. No promotion. Zero job security. No career growth and scope of learning is less in most of team.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Lead Software Engineer in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It’s all before few years
Dislikes
Everything changed upside down now! Life sucks at work! Childish managers who hold grudges, you feel like you are in a school environment soon. Micromanagement at core
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
QA Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture was good when Girish was the CEO.
Dislikes
After changing the CEO continuous and bulk firing is happening without giving any notice of employees. In a single surprise email they deactivated employees from the work However the company revenue there is in a bad state.
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Product Specialist in Chennai
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Free Food
- Salary - Good
Dislikes
No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Success Specialist in Chennai
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture of the company is really great providing the delicious food and maintaining healthy work environment is fabulous
- Salary - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
There is no job security . Never expected that FW would laid off 660 employee in an hour without any prior notice though company were making the good profit. At the end your an employee how well you perform they will thrown you out just like tissue paper.
- Job security - Bad
Associate Systems Engineer in Chennai
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Not Liked.
- Salary - Good
Dislikes
I am impacted by layoff on November 7. This is very untrustful with the employee to the employer. Not only i am all over 660 people affected. Please understand from employee mindset and family situation and their talents.
- Job security - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Manager in Bangalore / Bengaluru
Full Time
Management Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
None
Dislikes
Terrible org. No vision, strategy is for the PPT sake only. Leaders are fake. They exploit you and then lay you off. Couldn’t give a -100000….rating for job security unfortunately. So, if job security is something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off....Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
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- HQ - San Mateo,California, United States
- Software Product
- 1k-5k Employees (India)
- Public
- Internet
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AmbitionBox has 5 Freshworks reviews submitted by Freshworks employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Freshworks is the right company for you. 100% of employees reported ...the working days at Freshworks as Monday to Friday. 100% employees reported the work timings at Freshworks as Flexible timing. Read more- Home >
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