FIS is rated
3.5 out of 5 stars on
AmbitionBox, based on 45 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FIS is rated
3.5 out of 5 stars on
AmbitionBox, based on 45 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in FIS Customer Care Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
45 reviews found
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Popular
Customer Care Executive in
New Delhi
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 16 Nov 2023
Likes
It was good till everything moved to TP
Dislikes
They change the system rules too much and expect the employes to adhere that in an instant.. speaking about the shifts they set the shift as they want to...after one week or after two week..and what you work is not enough the salary they give.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 25 May 2022
Likes
Team members help each other
Dislikes
Unwanted meetings and unnecessary interruption during working hours
Evening is good ..............................................
Dislikes
Environment is also good........................................................
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Aug 2023
Likes
It's been an absolute pleasure to work with FIS.
FIS shifted our process to other company now, but I will really miss FIS as it was my first ever job in an MNC like FIS.
They give salary in the month end and they give you salary in the morning and when you wake up, your face lights up that yes the money is credited.
Incentive was good, pay structure and benefits everything was good.
Dislikes
Sometimes the work pressure can be more, but the hard work does pay you off well.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Contractual
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 May 2023
Likes
Nothing.
Dislikes
Giving 1 start is still so much for this company. This company doesn't have a clarity with there own policies. Greendot process Operations Manager Monika Shrivastava, rejected me because of being a mother. So, if you are a mother and trying to earn, to feed your kids, please don't even bother to apply in this company.
Because they will reject you for being a MOTHER.
I don't think that this company should hire more female staff, if they cannot respect a form of that female personality which is called a "MOTHER".
Moreover when I tried to confront the HR (Rompy Roy) she kept stalling me despite of agreeing with the fact that a female cannot be rejected on the grounds of being a mother.
PATHETIC MANAGEMENT AND UNPROFESSIONAL, COMPLETELY HIPPOCRATE!!...Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Oct 2023
Likes
Nothing
Dislikes
Politics no job security
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 May 2023
Likes
Great company to start with
Dislikes
Salary and benefits
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Oct 2023
Likes
Good work life balance
Dislikes
Nothing. Everything was perfect
Customer Care Executive (working remotely)
Full Time
·
Chat Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Jun 2023
Likes
Working culture at its best
Dislikes
Shift must be given according
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 Oct 2021
Likes
The platform is very good and it provides lot if confidence and also all college along with managers are really helpful
Much appreciated
Dislikes
As of now I can’t see anything which I dislike
Work Details
My work life is comfortable in FIS as I mentioned every person is soo understanding and helpful
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Gurgaon / Gurugram
Airline Services Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2020
Likes
When I submitted my resign and after 2 weeks when my father got unwell, I told them to withdraw my resignation as I'm not financially well and not in condition to find a new job they refused my request and told me to exit from the company as soon as possible. All they want toppers in their process and they only support them numbers do matter here.
Dislikes
There upper management and their staff they don't understand their employee needs.
Work Details
Terrible and worst
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Gurgaon / Gurugram
BD / Pre Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 Aug 2021
Likes
Job security
Dislikes
Lack of growth opportunities
Work Details
Finr
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Telecommunication Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Dec 2020
Likes
Worst company
They will make you work like donkeys
Dislikes
Employees are not treated the way they should be.
Customer Care Executive in
Gurgaon / Gurugram
Quality Assurance and Testing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Aug 2020
Likes
Great working experience with supportive staff and leaders. Worth working with the esteemed organization to achieve better in future. Mainly no perks has been deducted which is the most motivational think
Dislikes
Career growth is quite slow as compare to other corporate companies and bit low pay for the employees.
People also ask about FIS's Customer Care Executives
Is FIS a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 45 employee reviews, it's clear that most customer care executives have an average experience working at FIS. Salary & Benefits holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about salary & benefits and career growth on AmbitionBox.
Does FIS pay their Customer Care Executives well?
According to AmbitionBox reviews, FIS customer care executives rate their salary and benefits at 3.5 out of 5, based on 45 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about FIS's customer care executives salaries here and to read reviews specifically about salary and benefits at FIS for customer care executives, click here.
How is the work culture at FIS for Customer Care Executives?
Work culture at FIS for customer care executives is rated 3.3 out of 5 by 45 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at FIS for customer care executives, click here.
How is the job security at FIS for Customer Care Executives?
Based on 45 reviews on AmbitionBox, FIS's customer care executives rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at FIS for customer care executives, click here.