EXL Service Reviews by 10+ Employees

What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

87% employees reported

Flexible timing

60% employees reported

No travel

73% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

6 reviews

3.5

Rated by Men

12 reviews

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20 reviews found

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Senior Customer Service Executive in Noida

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Senior Customer Service Executive in Noida

Full Time

Costumer Care Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 03 May 2022

Likes

Nothing

Job security - Good

Dislikes

They only promotes their favorite ones.

Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Sucks

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Nov 2022

Likes

It was amazing work place

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

General Insurance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Apr 2023

Likes

Great Work place

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Hard to get pramotion

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 Sep 2017

Likes

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Teammates and trainer is so good and also work environment better .

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Sep 2022

Likes

Work culture, flexibility

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Transport services

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Noida

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Apr 2022

Likes

Job security which no other company offers.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Senior Customer Service Executive in Noida

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 20 May 2021

Likes

Good opportunity to grow skill and knowledge.

Dislikes

Salary is too low and career growth is slow.

Salary - Poor
Skill development - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

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Senior Customer Service Executive in Noida

Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Aug 2020

Likes

its my privelage to work in such good company..employee centric....in dis pandemiv EXL support through out...good work and environment and culture..company policy are good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

i dnt hv any prblm yet...

Work Details

good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 May 2018

Likes

Ample growth opportunities but at what cost??? Exl value RESPECT has no place in the organization ..

Skill development - Good
Job security - Excellent
Promotions - Good

Dislikes

No respect and professionalism .. Biased environment

Salary - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift

Senior Customer Service Executive in Noida

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 30 Dec 2019

Likes

Teammates, Training, Job security.

Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

The management of the company is terrible.

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Noida

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Feb 2019

Likes

Work environment and management both are friendly.good work place for a fresher to quick start his/her career.

Salary - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Transportation and food

Senior Customer Service Executive in Noida

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Aug 2017

Likes

If any case process by randown then ek provide tthe new process fir employee

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Senior Customer Service Executive in Noida

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 May 2019

Likes

Exl is excellent place to work. If I get an opportunity and good hike again, I would love to join. Thanks

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It is overall very nice company and take care of their employees well, however there are some specific processes where providing training to new users are not good or ethical. I have worked in an insurance process (Travellers) for five years and had good experiences and memories with great management and clients. It was great time to work with such a good company EXL. Keep up with more business.

Work Details

I have worked with TRV & BG accounts and enjoyed my tenure overall.

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Noida

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Aug 2018

Likes

Job safety and friendly environment

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

New management in sum of process is very rude many time people feel like a Labour

Work Details

My work in exl as sr cca, I am working on Clint server for insurance process

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Nov 2020

Likes

Environment

Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lesser salary

Salary - Bad

Work Details

Superb

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Noida

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 25 Jul 2018

Likes

Awesome organisation till the time i was working there . Have no idea about current situation

Job security - Excellent
Company culture - Excellent

Dislikes

Salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Oct 2019

Likes

Company culture.

Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

No growth opportunities.

Work Details

Contact centre professional..

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

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EXL Service Senior Customer Service Executive Reviews by Locations

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EXL Service Noida Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 20 EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 87% of employees report...Read more

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EXL Service Senior Customer Service Executive Noida Reviews

EXL Service Senior Customer Service Executive Noida Reviews

What employees say about EXL Service?

Workplace insights

Monday to Friday

Flexible timing

No travel

Gender based rating

Rated by Women

Rated by Men

20 reviews found

Tell us how to improve this page.

EXL Service Senior Customer Service Executive Reviews by Locations

EXL Service Noida Reviews by Designations