EXL Service Engagement Manager Reviews

Likes

Nothing. Been regretting my decision of joining this place.

Dislikes

Everything. HRs are the worst. Company policies are stupid. Senior Management likes bootlickers. Especially in Retail. If anyone’s considering joining this hell think again.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like here

Dislikes

No growth and learning. No transparency and zero job security. People who has given many years to exl got fired a day after there project ended and they were not billable. Not employee friendly zero culture. Higher management is totally worthless

Likes

Their work culture is good overe there all supervisors and managers are supportive.

Dislikes

Their salary structure they don't do increment as employee expectations. And also they don't offers good salary to their employees in insurance Process.

Likes

Well, its an appealing organisation but the work culture and the gentry of people is terrible. If you are from AP, AR or any other domain then you will feel confined here.

Dislikes

Culture, Gentry of people, too small of an organisation and the list goes on

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good work life balance in most of the projects. Salary hike is above average and good bonus if your review is good. Direct client interaction.

Dislikes

Learning is not great. Management is not very supportive. Office lacks lot of facilities.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Worst company no skill upgrade no good hike no good treatment you will work like a labour and treated like a labour

Dislikes

Worst company to work for. Can fire employee at any time with one email without having any client interview. Very bad company and very bad management. They only spend money over advertisement but do not fall that it's a trap.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Minimal amount of work Work From Home is available Peaceful working environment

Dislikes

Unpleasant work timings (depends on client) Mediocre CTC as compared to other companies

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

They usually talk about gen AI in their townhall and they dont trained ppl on them. They ask ppl to come office while they dont have proper arrangements of seats and wifi spl in DA 25. Manager usually shouts in team meeting unnecessarily . They have some unprofessional clients like axis who dont even good laptop so that employe could work efficiently. When we ask Exl manager , they told like issi se kaam chalana padega. When we asked for internet connectivity they asked to work through your mobile hotspot.Believe me in my last 4 year career one of the worst client in my service history. They called after business hours 10 pm / 11 pm. If you dont attemd their call they sent escalation email to exl manager....Read More

Dislikes

They hired candidate for technical skill set like sas sql pyspark but they provide work like prepare some ppt , some manual excel based reports. Skill are continuously degrading here. Poor Cafetreia infrastructure. No parking for employee below SAVP. Unhygenic Washroom, zero professional culture.Very unprofessional clients(axis) who forced employee to work more than 9 hours

Work Details

Work days: Rotational Shift

Likes

There is nothing to like about this company.

Dislikes

Worst company I have ever work with.....no proper management within the process and within exl company as well. Parking is empathetic for employees working with EXL.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Exl has good work culture can work from home with flexible hours and have work life balance.

Dislikes

Terrible salary and no increment. Partiality at top. No recognition for your wrok

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Infrastructure

Dislikes

We are doing Night shift and Still Salary is Very Poor , According to Workload , Salary should be 3× as per the Work, Hygiene is Very very bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

2 days week off and both side cab facility.

Dislikes

Toxic work environment, Company policy, management, shift timings and no skill development, no work life balance, very less salary, no job security, there is no skill development etc.

Work Details

Work policy: 5 days/ week from office and 2 week off sunday and monday. from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

No pressure to be in office everyday.

Dislikes

1. Bad culture or no culture - unhealthy competition and politics is promoted by leadership by them not taking any action when the situation escalates 2. Resistance to good practices - some AVP level people don’t want to structure anything and prefer working in chaos rather than setting up a system 3. Some emerging accounts like Sports analytics, Media etc ., have really poor work like balance and a lot of micromanagement and toxicity. 4. For some leaders, the solution for every problem is to fire somebody or throw them under the truck 5. Hikes are really poor and promotion depends on how much you can suck up to your client and manager. 6. Substandard work is sold as high quality and high impact work whereas there are so many places EXL has opportunity to grow and follow industry best practices but this is ignored by leaders in some accounts 7. In the name of lean team, people are made to work like a slave and as a manager, if you try to structure some system to streamline things, other managers will bad mouth you behind your back and say things that tarnish your image...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing , they even don't give any downtime and say , you have to work however your health down or not

Dislikes

Management so bad, they just want work and since I joined exl it was good but soon I realize it's bad until changed manager. And that manager is so bad she said if you can't complete work you should resign this is the reason exl always hire and never get stopped because they don't have ability to make perfect older employees.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

EXL is good for experience people there he/she can explore his expertise after taking the Certification.

Dislikes

When we need to mark the half day there is no half day showing on their application.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City, International Travel.

Likes

Dislikes

Management is not good they will give you very minimum basic payout and the manager's ego issue they don't how to handle the team, behaves very unprofessionally with the juniors.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.