Exl India Customer Service Representative Reviews

Likes

You get your salary on time, some managers are good and will assist you and understand and support you, rest are just there for the sake of being there.

Dislikes

You can work and grow here if you are a managers pet.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It was a good experience to work there. Most important point is the work environment there was very good...Although there should be improvement regarding appraisal and salary improvement.

Dislikes

slow process of appraisal and salary hikes....

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst... nothing much to like about this company....a waste of time.....they use you to stabilize the process and then force you to leave.... also take money for not giving notice period....I had to pay 1lac 20 thousand rupees

Dislikes

Worst work culture ever in the organisation

Likes

False hopes, mental illness,physically drained.

Dislikes

Useless company only created pressure and stress. You can only work in this company if you are done with your life. You will see people fainting, heart attacks, eye bleeding and brain hamrage cases on the floor. You will be also asked for do ot and will not be paid. The manager will treat you like a dog.

Likes

No doubt EXL SERVICE is very good company have Good Market reputation and Brand value its own

Dislikes

micro-management

Likes

NOTHING... JUST REPETATIVE TASKS AND NO GROWTH

Dislikes

Same as above

Work Details

Work policy: NA

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Management

Dislikes

Evening is fine, nothing for dislike

Likes

Team like a Fmaily

Dislikes

There is no that much of hike in salary

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Government job for AM and above.

Dislikes

Dirty washrooms,Close to zero appraisal,No IJP's and growth is only on the basis of recommendation from AM and Manager,No collaboration between Quality and operations,Conjusted working space,Poor airconditiong resulting in suffocation and unhygienic food offered that to provided by third party vendor.

Likes

The best thing about EXL is that you will be heard. Specially senior management is very supportive and understanding. Company provides with enough opportunities to grow in career and fair chances are given to almost everyone.

Dislikes

Salary brackets can be better as compared to market standards. Appraisals can be improved for better employee retention and satisfaction.

Likes

There was nothing to like they hired me for payroll later moved me to insurance process. And the funny thing is there was opening in payroll domain too but they never look out for internal movement.

Dislikes

Job security was 0 they keep moving people form one process to another.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There’s nothing to like here

Dislikes

1. No structure in work - everything is ad-hoc, urgent and important. No planning 2. Too much office Politics - more competition, less collaboration 3. Micromanagement by EXL Managers - some managers make you sit on a call entire day as they want to see you work 4. Toxic work culture - people hide information from others, talk behind etc., 5. Some leaders in certain spaces like Insurance, RMTI lack vision and operate like a Lala 6. No hikes, delayed bonuses, delayed promotions in 2024 7. Managers and some ex-EXL clients leave no chance to humiliate you in a call and use unprofessional tone 8. Poor office facilities and a substandard health insurance. 9. They almost never pay referral bonus to you for hired people saying that the profile already existed in their database 10. They hire people with proven tech and business skills and don’t have any plan to utilise them. 11. A lot of leaders who act like solution experts have no technical skillset in data science or AI and only make life difficult by obstructing and questioning work due to their lack of knowledge....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

It’s a total crap company, all the managers treats you like a slave and pretend that they are the son in law of the company and order you like a anything.

Dislikes

If you are good at licking and feels like you have to earn money for your family at any cost then only join this company otherwise believe me you, you will regret your decision. Better take a month extra to prepare for another company but do not join this firm. It will make you sick. Do not give you medical leave even if you are at the hospital bed.

Likes

WORK security is good , Good company from freshers

Dislikes

Need to change their hiring process, the hire anyone which lead to poor people leading the team without proper qualification. Salary is not great.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

To be honest nothing. Terrible and poorest of the poor management. No appraisal and no benefits for working overtime. By overtime I don't mean 3 hours or 4 hours I mean 6-7 hours. I get compensatory offs which I am not allowed to take due to dependencies. HRs here are just useless and just want to maximize profits at the expense of employees health. Horrible company to work for. I specifically am talking about Noida SEZ. I am a developer....Read More

Dislikes

Working hours and quality of work is terrible here. No appraisals/promotions. Benefits are split between upper management and VPs. No benefits for people under Sr. Manager role.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Overall, my experience at EXL was somewhat positive and i would recommend it to professionals looking for collaborative environment and who want job security. And yes for skill development there will be opportunities.

Dislikes

Besides my likes there will be loads of dislikes which I don’t to make a list of.

Work Details

Work policy: Depends on process requirements

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.