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eClerx

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3.3

based on 5.1k Reviews

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eClerx Customer Service Analyst Mumbai Reviews

Updated 12 Dec, 2024

Overall Rating

2.6/5

based on 2 reviews

Rating distribution

0 (0%)

1 (50.0%)

0 (0%)

Category Ratings

3.0

Salary

2.4

Job security

2.0

Promotions

1.6

Work-life balance

1.0

Company culture

1.0

Skill development

1.0

Work satisfaction

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2 reviews found

Sort by: Popular

Customer Service Analyst in Mumbai

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 12 Dec 2024

Likes

Some of the staffs.

Dislikes

Worst Work Environment, I experienced in my life. It was my first job ever. In initial 2-3 months they will be behaving like they are the best managers in the world they are so caring. They will keep the fix rotational time . But after 2-3 months they keep all the existing times in 1 week only. For example - if today my shift time is 12:30 am to 9:30am my tomorrow's shift will be 6:30pm to 3:30am or 4:30 to 1:30am . Like seriously??? And also in the work load they won't give us break time to time . If I will be 5 mins late because of customer. They will blame us for dragging the chat and we will miss our breaks and now We have to wait for more 2 hours. Or sometimes if we are having shift time of 4:30 our first break will be at 9:30pm. Like seriously??? What we gonna do till then . Why should we starve due to LAT team requirement. Also they adjust our weekoffs without our permission then they just say that," hum aapke liye break times adjust karte hai . Toh aap ye hamare liye karo na. ". Seriously man I was so done with the company and they are literally pressurizing us with their behaviour and sales target. I understand sales target is also important. But sometimes customer concern is very much different we can't just force the customer about the mobile services...Read More

Skill development - Bad
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Analyst in Mumbai

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Jun 2024

Likes

Nothing

Dislikes

The manager, the spm used to insult us, they used to force us menatally to complete the target daily if we didnt they used to take one on one meeting and used to scold us say things like” khursi garam krne aate ho” “fukat ka pagar khaate ho” “nahi krna hai toh chhod do koi aur khada nahi karega” Literally used to force us to extend iur shift by 1-2 hour our every day, every single day. I felt so traumatised, and mentally stressed because of that....Read More

Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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eClerx Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 2 eClerx reviews submitted by eClerx employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if eClerx is the right company for you.