Credence Resource Management Customer Service Representative Reviews
based on 7 reviews
Updated 9 Oct, 2023
Overall Rating
2.7/5
How AmbitionBox ratings work?
Category Ratings
2.8
Company culture
2.5
Skill development
2.4
Work-Life balance
2.2
Job Security
2.1
Salary & Benefits
2.1
Promotions/Appraisal
2.0
Work Satisfaction
Credence Resource Management is rated
2.7 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Credence Resource Management is rated
2.7 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
7 reviews found
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Popular
Customer Service Representative in
Pune
Full Time
·
Other Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 09 Oct 2023
Likes
incentives
Dislikes
salary and appraisal structure
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Kharadi
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 20 May 2023
Likes
The shift pattern
Dislikes
There is no growth in the company ,alot of politics, there is no support from the management ,work culture salary and appraisal growth is zero ! Personal grudges no respect for an individual .
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Similar companies for Customer Service Representative
The company has no job security, we were called to WFO, and once the second wave started they asked everyone to do WFH except the employees who got positive because of the companies mistake and we had to wait for 2 months just for a system to get delivered and that too without pay. The company is not at all employee centric.
Dislikes
The criteria for IJPs is not process knowledge at all and most of the IJPs are already rigged you will have to atleast spend 6 7 years to get promoted in this company, also dont expect any good appraisals from them either. They say they provide free cab but the cancel it any time as per their convenience.
Work Details
Overall work experience was very terrible i was one of the top performers in my process and at the end they changed policies and marked me absconding even though my offer letter mentioned one day resignation was allowed.
Work days: Alternate Saturday off
(Strict Timings)
Customer Service Representative in
Pune
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Nov 2021
Likes
There incentive plan
Dislikes
There nothing as such bt they should change there incentive criteria.
Work Details
It's quite interesting
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Pune
Business Process Outsourcing Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 06 Dec 2020
Likes
I would have never left this job in 1st place. They wanted me to work from office and I wasnt prepared due to the covid situation. Even after I submitted my resignation, nobody was willing to provide me time to rejoin after situation improves. Hence I ended up leaving the job.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Pune
CSR & Sustainability Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Jun 2022
Likes
Pathetic company to work with. They only believe in partiality.
Dislikes
The way you micro manage people and give false commitments.
Work Details
You don't have a life is what they believe.
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Pune
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 22 Feb 2021
Likes
Credence Resource Management is a Great Place to Start a Healthy Career. Excellent Training & a well Cultured support provided to Enhance Collection knowledge.
Dislikes
D Graded Managers & unsupportive supervisors.
Work Details
I Enjoyed Being a Part of the Credence Family.
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
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Similar Designation Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Team Lead in
Pune
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 Dec 2024
Likes
Working in Credence is really a good opportunity. You will have lots of opportunities regarding your skill upgradation and career growth. HR policies are good, beneficial and are strictly followed. You have free transport and door step pickup and drop. Credence is continuously growing company with lots of clients. Every department works towards the growth of the company which indirectly helps you. You will get timely salary and also promotion as per your capabilities. Overtime and working on indian holidays is also taken care. You also have canteen facilities with variety of food. Work culture is good....Read More
Dislikes
As this is US based process you may have only US holidays. Working benefits depends on every department individually.
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
Customer Success, Service & Operations - Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Jan 2025
Likes
Very bad
Dislikes
Very very bad
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Dec 2024
Likes
Healthy work culture, recreational activities keep employees happy
Dislikes
Cafeteria food is too spicy...
Team Lead in
Pune
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Job security
Dislikes
Politics and work life balance
Team Lead in
Pune
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 10 Dec 2024
Likes
Incentive nothing else can motivate there
Dislikes
Process and shift timeing changes any time.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Pune
Full Time
·
Voice \/ Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 08 Dec 2024
Likes
NA
Dislikes
No Skill Development and Access to email and Excel for user's.
Customer Service Executive in
Pune
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 05 Dec 2024
Likes
Nothing worst decesion ever
Dislikes
Everything worst management I have ever seen
Company is not employee centric
Mangers are worst no support no guidance are provided
Team Lead in
Pune
Full Time
·
Health Informatics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 22 Nov 2024
Likes
Appraisal
Dislikes
Company policy regarding interventions
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
New Delhi
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 18 Nov 2024
Likes
Not much only cafeteria and parking
Dislikes
Everything nothing is good .
Senior Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Nov 2024
Likes
Working Hours And Incentive Benefits
Dislikes
ER Management as they are least bothered about fun activities and worst management During sport events.
Average Employee Centric Organization
Other Credence Resource Management Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Executive in
Pune
Full Time
·
Research & Development - Other Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Good peer Group ,
Dislikes
No promotions and nothing to Learn , as the knowledge you gain will not be applicable in any other industry ,Bad Management takes away all the money gotten from client for Team events , careless about employees , bad salary structure . same with HR and Finance Team
Customer Operations Executive in
Pune
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 01 Dec 2024
Likes
They will pay you good with
Dislikes
With lot of pressure, stress & lot of emotional drama if you have good people around you the people who are good to you the management will act like school teacher they will change your seats talk to your friends inform them not to trust you such things happen here
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
HR Associate in
Pune
Full Time
·
Recruitment & Talent Acquisition Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 03 Jul 2024
Likes
Cab facility
Dislikes
Very poor management skills, lot of work pressure, No professional behaviour and manner from the upper management. They love to discuss personal life's of employees infront of everyone, loves gossips, lack of training, salary is not as per market standards.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Collection Specialist in
Pune
Full Time
·
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 20 Jun 2024
Likes
If ur good with your communication skills be definite that you can be a champ amongst the agent
Dislikes
This place was a hell hole.. They never paid the incentives promised. Quality department was the biggest bigots I came across in the bpo industry. Things were made much worse my the incompetent managers. Such a pathetic place where toxic idiots reside.
Junior Executive in
Pune
Full Time
·
Finance Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 May 2024
Likes
Work Life Balance is well so far & also pays well for Ops. But if we talked about support they get treated as they are nothing as compared to Ops people.
Dislikes
Not gonna disclose but supports specific religious people everytime if there is any issue irrespective of that person is wrong or right.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Executive in
Pune
Full Time
·
IT Infrastructure Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2025
Likes
Organisation is perfect
Dislikes
Absolutely fantastic organisation I had worked.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Accounts Receivable Executive in
Pune
Full Time
·
Business Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Jan 2025
Likes
great experience
Dislikes
try to provide the WFH
Back Office Executive in
Pune
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 04 Jan 2025
Likes
8 hours working and cab facility.
Dislikes
Totally lots of partiality and Hard worker doesn't get RNR and favorable people gets rewarded.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
RCM Specialist in
Pune
Full Time
·
Health Informatics Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Dec 2024
Likes
Incentive
Dislikes
No yearly increment with discussion, increment are random and less.