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Virtual Customer Service interview
Q1. What are the benefit of work from home ?
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asked in
Customer Service Executive interview
Q2. What is the BPO nad what is the customer service
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asked in
Customer Service Associate interview
Q3. What do you know about this process(customer care)?
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Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers:
1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus
Position - manager
2. Infinite computer solutions - 30 lpa fixed
3. Deloitte - Still negotiating trying for 30-35 lpa
I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year.
Please let me know your insights.
Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
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People also ask about Cogent
Is Cogent a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 151 employee reviews, it's clear that most employees have an average experience working at Cogent. Work-Life balance holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about work-life balance and career growth on AmbitionBox.
Does Cogent pay their employees well?
According to AmbitionBox reviews, Cogent employees rate their salary and benefits at 2.9 out of 5, based on 151 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent salaries here and to read reviews specifically about salary and benefits at Cogent, click here.
How is the work culture at Cogent?
Work culture at Cogent is rated 3.0 out of 5 by 151 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Cogent, click here.
How is the job security at Cogent?
Based on 151 reviews on AmbitionBox, Cogent employees rate job security at 3.1 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Cogent, click here.
Is work from home available at Cogent?
According to AmbitionBox, 6% of Cogent employees work from home permanently, 94% work from the office, and undefined% follow a hybrid model, based on 16 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Cogent, click here.
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Cogent Reviews by Locations
Work Policy at Cogent
i
Workplace policy may vary based on Department, Designation and
Location.
based on 16 reviews in last 6 months
Work from office
94%
Permanent work from home
6%
Gender Based Ratings at Cogent
based on 136 reviews
Rated by 69
Women
Rated by 67
Men
Working Days at Cogent
based on 151 reviews
Rotational Shift
48%
Monday to Saturday
32%
Monday to Friday
14%
Other
4%
Alternate Saturday off
2%
Work Timings at Cogent
based on 151 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
47%
14%
8%
31% employees reported other strict timings
Shift Timings at Cogent
based on 151 reviews
Day shift
Night shift
91%
9%
Business Travel at Cogent
based on 151 reviews
No travel
63%
Within city
29%
International travel
4%
Within country
4%
|
Customer Service Associate
40
salaries
|  ₹1.4 L/yr - ₹4.1 L/yr |
|
Customer Service Executive
32
salaries
| ₹1.3 L/yr - ₹2.8 L/yr |
|
Customer Care Executive
29
salaries
| ₹1.5 L/yr - ₹4.1 L/yr |
|
C.S.A
28
salaries
| ₹1 L/yr - ₹3 L/yr |
|
Customer Support Executive
25
salaries
| ₹1.2 L/yr - ₹4.5 L/yr |
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Joining bonus
1 total
response
Health insurance
2 total
responses
Life insurance
1 total
response
Mobile bill reimbursements
1 total
response
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