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Cogent Customer Service Executive Interview Questions and Answers
Cogent Customer Service Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.
(3 Questions)
- Q1. About yourself and why are you join this company
- Q2. What is the BPO nad what is the customer service
- Ans.
BPO stands for Business Process Outsourcing. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or sales.
Customer service involves addressing customer inquiries, resolving issues, providing product i...
- Q3. Can you tell me daily routine
(1 Question)
- Q1. About yourself and salary dicussion
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Choose any topic and speak 2 minutes
- Ans.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy is crucial in customer service as it helps build trust and rapport with customers
Empathy can be demonstrated through active listening, acknowledging the customer's feelings, and offering solutions that address their needs
Examples of empathy in customer service include apologizing for inconveniences,...
(1 Question)
- Q1. About your last company experience
Interview Preparation Tips
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. About myself?
- Q2. Why should they hired me?
Interview Preparation Tips
Interview questions from similar companies
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. Tell me your overall experience from your past companies?
- Ans.
I have over 5 years of experience in customer support roles at various companies.
Managed customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product support and troubleshooting assistance
Collaborated with other departments to ensure customer satisfaction
Trained new customer support representatives
- Q3. What are the challenges faced in last organization?
- Q4. What is your current ctc, expected ctc & Notice period?
- Ans.
Current CTC is $50,000, Expected CTC is $60,000, Notice period is 30 days.
Current CTC: $50,000
Expected CTC: $60,000
Notice Period: 30 days
(1 Question)
- Q1. What are your technical expertise?
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Cogent Customer Service Executive Interview Process
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Rating in categories
|
Customer Service Associate
41
salaries
|  ₹1.4 L/yr - ₹4.1 L/yr |
|
Customer Care Executive
37
salaries
| ₹1.5 L/yr - ₹4.1 L/yr |
|
Customer Service Executive
31
salaries
| ₹1.5 L/yr - ₹2.8 L/yr |
|
Customer Support Executive
27
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
|
C.S.A
27
salaries
| ₹1.4 L/yr - ₹3 L/yr |
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