CMS IT Services Service Desk Engineer review

What employees say about CMS IT Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

56% employees reported

Flexible timing

61% employees reported

No travel

53% employees reported

View more detailed insights

Gender based rating

2.8

Rated by Women

9 reviews

2.9

Rated by Men

14 reviews

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Top Mentions in CMS IT Services Service Desk Engineer Reviews

23 reviews found

Sort by: Popular

Service Desk Engineer in Gurgaon / Gurugram

Full Time

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Feb 2022

Likes

Try our skill improvement & try provide training

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Service Desk Engineer in Navi Mumbai

Full Time

Hardware Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Feb 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Service Desk Engineer in Mumbai

Full Time

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 24 Jul 2024

Likes

Salary get credited time to time

Dislikes

Team leader and manager are toxic and don't know hot to talk with employees its feel like mentally harrased. HR also not supportive at all.

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Service Desk Engineer in Pune

Full Time

IT Infrastructure Services Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 May 2024

Likes

Our team is so hard working and helpful.

Dislikes

Salary not increases in 2 years.

Salary - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Service Desk Engineer in Gurgaon / Gurugram

Full Time

Other Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 01 Oct 2023

Likes

Nothing

Dislikes

If you are facing any issue that time no response by manager and HR.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in New Delhi

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Jun 2023

Likes

Don’t like this company I am working with 5 year no appraisal no benefits no convance even hr department is also very bad no one can support even these company also not complete FNF ON TIME

Dislikes

Very bad He department

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in Mumbai

Full Time

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 May 2022

Likes

Good to learn very basic simple stuff

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No scope to learn L2 stuff here.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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Service Desk Engineer in New Delhi

Full Time

Information Technology Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Nov 2021

Likes

Nothing I like about this company.

Dislikes

1) We are working of 2days rotational shift. My shift has changed after 2 days. First Morning then Evening then Night then one day off. 2) They dont know how to manage things. 3) Salary is not given on time. Sometimes they hold the salary with reason that some cilent is not given the salary. 4) I am working at client location. Client knows that my manager will never deny for anything. So he use us for doing unnecessary works which is not listed in our contract. I am Engineer by profession and by education. I am doing work of account, billing, client relation, vendor management, Network monitoring, Server monitoring, regularly giving updated of logs via mail, etc. 5) They will not give you experience letter after the resignation. 6) FNF will never be happen...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

I am responsible for the Servers of Client.

Work days: Rotational Shift (Flexible Timings)

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Service Desk Engineer in Navi Mumbai

Full Time

IT Infrastructure Services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Sep 2023

Likes

Some colleagues

Dislikes

Everything Terrible manegment Late salery No F&F

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in Bangalore Rural

Full Time

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Sep 2021

Likes

Great place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary will not come on time

Work Details

Great place to work

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in Hyderabad / Secunderabad

Full Time

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Dec 2023

Likes

Its good platform to every freshers and new graduations

Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

There is no salary hike

Salary - Poor
Skill development - Poor
Promotions - Bad

Service Desk Engineer (working remotely)

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Nov 2023

Likes

Good Working Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Increment and bonus not provided

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Desk Engineer in T nagar

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jul 2023

Likes

Very good project cms

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in Mumbai

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Jan 2022

Likes

All over company is best for security for ladies that's one thing I liked the most,and polite behaviour of the senior well supported manager.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

So far nothing

Work Details

It's interesting to work her,in beginning there was little bit struggle,but now I am fully confident about the work.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Service Desk Engineer in Jharsuguda

It Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jun 2022

Likes

Good for beginners

Dislikes

No career growth,no salary hike

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Service Desk Engineer in Bangalore / Bengaluru

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Apr 2022

Likes

they dont deduct salary for absense

Dislikes

HR services and Manager support

Salary - Bad
Skill development - Bad
Promotions - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

dont want to discuss

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

only hard work

Service Desk Engineer in Gurgaon / Gurugram

Information Technology Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 05 Feb 2021

Likes

employees are very helpful, good in nature, good work and environment, learn to more new things, company policies are good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Salary hike issues.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Service Desk Engineer in Bangkire

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 06 Dec 2020

Likes

No hike in salary even Saturday also has to support in client location. On time salary they not provide.

Dislikes

Totally not good place to work

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Service Desk Engineer in Thane

Help Desk Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Mar 2021

Likes

Work satisfaction.

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Increment and salary not on time.

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Service Desk Engineer in Mumbai

It Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Apr 2021

Likes

Never join this company.

Dislikes

Very bad management. I clear all documention process when I was left from company (30.04.2020), they Still hold my salary. Nobody responce on mail and nobody receive my call.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Very bad.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

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