Barclays Customer Support Executive Reviews

Likes

Nothing great really!! Just the name I suppose.

Dislikes

It's just the name. Highly micromanaged. Understaffed. Pressured employees. Cattle treatment. Eg: Changing cab policies to have 4 people in a sedan cab and 6 people in a suv in mid heat season on June. Basement is like a boiler room waiting for the cabs. Senior management says, don't bother about aht, focus on customer satisfaction, later they send stinkers on high aht. Senior management says we are overstaffed but there are always calls on queue. Must beg for leaves from management. Building management is filthy, bathrooms are stinking and never clean. No activities for employees. Hr said ijp can be filled in 1 year, but internal management says wait for 2 years Etc etc. I can go on and on...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Culture

Dislikes

Salary negotiations has to be done better

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

It gives you work life balance and an appreciable pay.

Dislikes

The work is not very motivating or challenging. It dulls one’s capabilities to think and learn.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Lack of physical presence of HR

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Salary

Dislikes

No work life balance and no scope for learning

Likes

It was great but some area's needs improvement

Dislikes

HR area and pressure for coming to office

Likes

Environment

Dislikes

As if now no comments

Likes

Food facility, work environment

Dislikes

Nothing

Likes

Work life balance is good.

Dislikes

Redudancies are impacting resources in last 2 years. They are backfilling resources at highers rates from vendors by removing employees. Also capable and deserving males are not getting promotions as most of the positions are reserved for diversity.

Likes

Barclays at over all corporate level have good policies

Dislikes

In Barclays, there is no or weak HR, line manager are made without their skills and caliber, Line manager post is more on favouritism rather than those who deserve it. Line manager make their own rules and decisions and no work ethics i have seen.

Likes

People friendly atmosphere and also they provide cab facilities and one time meal which actually is a good option to survive there

Dislikes

Appraisals are not nice and if an employee is facing any hardships in his or her profile they hardly take any action just to support them in terms of moving that employee to some other profile so that it wouldn’t cause them mentally pressure

Likes

Work life balance. Interesting work

Dislikes

In India growth is stagnant compared to UK. After some level growing in the company becomes very very difficult. Lack of heirarchy bands

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Not much

Dislikes

Pathetic management, when they want to cut cost they use issuing pip as tool to cut hike and bonus they never spend on anything be it skill development, departmental events, or any other perk don't recommend working here.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company culture is very good. The transportation service is absolutely free and top notch. The office at pune is a great architecture.

Dislikes

The job security recently has gone down post recent lay offs and their 3 years plan.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Better place to learn.

Dislikes

I work in Barclays LTS office, Pune. GTIS in Barclays is the worst department to work with. I would suggest better to work with other departments rather than working in GTIS. Appraisal and promotions are very less as compared to other departments. During Diwali and Christmas as well management of GTIS gives nothing to it's employeesnor sweets nor gifts. During year end review management has only one reason that company is in loss so less increment this year but people working in management get good humesha. Every year we got to know the same reason from the management. Very less bonus is given , in that too half of the bonus is deducted in Tax 🥺 Barclays GTIS is doing much of the cost cutting. Office politics and feviritism is also the other problem here. They give less respect for the people working for more than 10 years. They get very less increment as compared to the one who are newly hired. I have been working in Barclays for more than 10 years still my monthly in-hand salary is less than 1 lac which is so much disappointing to me. Barclays values are just followed on paper and not in practical....Read More

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The office space is good, work is intresting if your teams works on solving for core banking technologies, pay is average but if you bargain hard there is a chance they might stretch their budget. Team cultures is pretty laid back with middle aged folks who want to settle in their roles.

Dislikes

There's a fair amount of office politics, people usually settle into their role and don't adapt quickly to new technologies and being a bank innovative solutions take a back step and all the soltions have to be vetted for security approvals

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.