Salesforce Technical Support Engineer Reviews

Likes

Good office environemnt

Dislikes

Promotions are hard to get

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything ,no work lufe balance , everything is bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Great benefit and great work culture

Dislikes

Nothing

Likes

Work culture is very good. Involvement in Multiple activities

Dislikes

Work pressure

Likes

Salary

Dislikes

Management Fake promises and culture

Likes

All good

Dislikes

Little stress interms of satisfaction

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Job security

Dislikes

None of them

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

1) Salary is OK 2) Benifits 🏥 🎓 🚗 3) I would say worklife balance is good until you don't work during AMER hours but you will get compensation for it. 4) Unlimited Tasty food & Barista access but quality of food is becoming worse day by day 😅

Dislikes

1) Lot of office politics started recently in hyd location, earlier it used to be a good environment but nowadays becoming very toxic. 2) Lot of fake promises will be given for promotion & it's very hard to get promotion here. 3) CSG department is adopting call center culture it's becoming more like a BPO company. 4) Every 4-5 months they will introduce new KPI , they don't care about customer issue or customer experience they just care about KPI's. 5) Most of the manager's you will find here are from BPO sector they don't have sufficient technical knowledge. 6) If you are working in Technical Support Engineering , then no career growth & learning opportunity....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Salary obviously. Other than that work culture at Ohana is great.

Dislikes

Micro management from Managers. No work life balance. You will be on customers call entire day. The process is not streamlined. The expectation is learn every skill and help the customer in all the possible ways. There is micro management specially in their Signature Support Team. Huge pressure everyday.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Giving good salary

Dislikes

After joining feel like this company is not good for job security is 0% , After joining they will provide training and also if you fails in assessment they will fire you. Also after training and assessment they will conduct 1 on 1 meeting interview if that interview fail then they will fire. Because of there product salesforce we can't delete user we can deactivate so by our previous organisation they will check each and every information so this is not acceptable from salesforce.Even they will check when your org is created.as per that they will catch your salesforce experience. Same happen with me I have given 2.1 year of experience but as per org created date I have 1.7 year of experience because of this silly reason they fired me....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

First of all, Tableau Team in Salesforce pays really well compared to the market for a support engineer. Salesforce benefits are good when it comes to medical insurance and health benefits.

Dislikes

Poor management. Micromanagement Managers threaten employees by saying that they will extend their probation. Lots of preferential treatment is being done by managers. They will favour their favourites And corner other people. You can't take leaves, if you do they tend to extend the probation. They don't allow work from home. Monday and Wednesday you have to visit office mandatory. If you want work from home on Mondays and Wednesdays it will be counted as Planned Leave. You can't take more than two CL together. There is lots of ifs and buts, but it all depends on your manager. They have heavy targets or metrics to fulfil. Tableau product is complex and they don’t have proper KB articles or processes in place. Note: If you’re not the manager's favourite they will play all sorts of mind games to pull you down. My experience was bad. Given that Salesforece is such a big company, I never expected to turn out to be this toxic. Where Managers are the only bosses out there and they are doing us a favour by providing a job. Our experience or knowledge holds no value in front of their politics....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.