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Salesforce

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4.1

based on 802 Reviews

5 Salesforce Technical Support Engineer Jobs

Technical Support Engineer

Salesforce

4.1

based on 802 Reviews

5-10 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer

Salesforce

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management SQL Clinical Data Management Javascript HTML CRM

+ 3 more

Job Description

We are looking for an engineer to support inquiries about Salesforce Industry Cloud (Industry Cloud) , which is specialized for each industry

Industry Cloud is a product that provides Salesforce products as standard functions that are subject to upgrades, with industry-specific user interfaces, logic and data models to meet the needs of customers in each industry.

Industry Cloud support engineers provide technical support for issues faced by customers using standard Salesforce functions as well as functions related to Industry Cloud-specific functions optimized for the industry . Technical support engineers are experts who lead customers to success. Our mission is to contribute to the growth of Salesforce by providing high technical skills and fast, courteous, and accurate support services to maximize customer satisfaction.

In addition, the responsibilities include, but are not limited to, the following. Responsibilities

Assist with troubleshooting of standard functionality and customer customizations in Salesforce products
Establish and maintain technical expertise in assigned product functionality
Demonstrated outstanding analytical, troubleshooting, and problem-solving expertise
Maximize customer satisfaction by managing customer expectations and experiences
Active and ongoing participation in job-related training
Ability to effectively research, document and prioritize client issues utilizing internal tools and escalation teams as needed, as well as demonstrating effective time management skills in a fast paced environment.
Global support/Cooperation with development department
Multitasking and working efficiently under pressure
Creating and managing knowledge articles

Location: Hyderabad, India

Required Skills/Experience:

Deep understanding of Salesforce multi-tentant architecture
Bachelors degree in computer science or equivalent experience
5+ years of prior experience in Technical Support and/or 3+ years with development experience
Demonstrated analysis, problem solving and skills troubleshooting expertise
Ability to effectively prioritize and escalate customer issues as required
Comfortable interacting with all levels of customer and SFDC management
Ability to multi-task and perform effectively under pressure
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL
Solid understanding of Object-Oriented design and core programming concepts
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.

Skills/Experience:

Visualforce and Apex code experience
Certified Salesforce Developer (DEV401) (Mandatory)
Certified App Builder (Mandatory)
ADM 201 (Mandatory)
Certified Salesforce Developer
CRM domain knowledge
Previous experience with Salesforce.com CRM and its technologies

Employment Type: Full Time, Permanent

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What Technical Support Engineer at Salesforce are saying

4.0

Rating based on 93 Technical Support Engineer reviews

Anonymous · IT Support in Hyderabad / Secunderabad

Likes

There is no other company i feel that provide benefits and salary like salesforce. There is work life balanced in company. Company values for their employee

Dislikes

I feel it's very challenging to get promoted in this company

Read 93 reviews