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110 ServiceNow Jobs

Technical Support Engineer - ServiceNow ITOM

2-6 years

₹ 8 - 24.45L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad, Ahmedabad

1 vacancy

Technical Support Engineer - ServiceNow ITOM

ServiceNow

posted 22hr ago

Job Role Insights

Flexible timing

Job Description

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications

Qualifications and technical skills that will lead to success:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or

Employment Type: Full Time, Permanent

Read full job description

ServiceNow Interview Questions & Tips

Prepare for ServiceNow Technical Support Engineer roles with real interview advice

Top ServiceNow Technical Support Engineer Interview Questions

Q1. Set Matrix Zeros Problem Statement Given an N x M integer matrix, if an element is 0, set its entire row and column to 0's, and return the ... read more
Q2. Pythagorean Triplets Detection Determine if an array contains a Pythagorean triplet by checking whether there are three integers x, y, and ... read more
Q3. K-th Smallest Element in BST Your task is to find the ‘K-th’ smallest element in a given Binary Search Tree (BST). Explanation: A Binary Se ... read more
View all 97 questions

What people at ServiceNow are saying

3.3
 Rating based on 6 Technical Support Engineer reviews

Likes

Salary is okay

  • Salary - Good
  • +1 more
Dislikes

Worklife balance is not good in support org

  • Promotions - Bad
  • +3 more
Read 6 Technical Support Engineer reviews

Technical Support Engineer salary at ServiceNow

reported by 121 employees with 2-6 years exp.
₹8 L/yr - ₹24.4 L/yr
231% more than the average Technical Support Engineer Salary in India
View more details

What ServiceNow employees are saying about work life

based on 382 employees
84%
89%
76%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ServiceNow Benefits

Submitted by Company
Annual Professional Growth Support
Financial & Retirement Benefits
Insurance, Health & Wellness Benefits
Perks & Discounts
Family & Parental Benefits
Generous Vacation & Time Off
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Food
Job Training
Gymnasium +6 more
View more benefits

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ServiceNow Hyderabad / Secunderabad Office Location

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Hyderabad Office
Service Now, Level 3, Block C, iLabs Centre, Inorbit Mall Road, Madhapur Hyderabad
Telangana 500081

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