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Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview * :

The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description * : We are seeking a highly motivated and detail oriented ServiceNow Discovery Senior Engineer to join our growing team. You will be responsible to handle discovery related work items within ServiceNow. This role requires a strong understanding of ITIL principles and the ability to translate business requirements into technical solutions within the ServiceNow platform.
Senior Servicenow Discovery Engineer is responsible to consolidate all CI s to implement robust CMDB which is for implementing ServiceNow at Bank of America.

Summary of job functions:

Technology subject matter responsible for implementing ServiceNow Discovery at Bank of America. The engineer will be expected to assist with implementation, maintenance, upgrades, and integrations. The engineer will interface with product owners and technical specialists to define and update ServiceNow Discovery scan capabilities. In addition, the engineer will work closely with the Software Asset Configuration Management Process Team in support of the ServiceNow ITSM program.

Responsibilities * :

• Support the standup, configuration, and implementation of ServiceNows Discovery, CMDB and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery.
• Experience leveraging MID servers for integration and automation.
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.

Requirements * :

Education * : B.E/BTech Comp Science, M.C.A,

Experience Range * : 9 years - 14 years

Foundational Skills * :

• Expert knowledge of ServiceNow Discovery, CMDB, ITSM applications with at least 9+ years of hands on experience with Discovery module of ServiceNow at a large global company.
• Experience with UNIX/Linux, Windows system administration and understanding of SAN/NAS storage, TCP/IP Networking.
• Proficiency in Unix and Windows scripting (Perl, shell, PowerShell, Javascript, etc.)
• Experience with complex and global projects. Strong organizational and analytical skills, ability to work with multiple groups to gather business requirements for scans.
• Proficiency in working in a fast-paced, complex, dynamic, business environment.
• ITIL Foundations certified or higher preferred.

Desired Skills * :

• Experience with Structured Query Language (SQL)
• Experience with Infrastructure Asset Analysis
• ServiceNow certifications.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.

Work Timings * : 11.30 am - 8.30 pm

Job Location * : Chennai