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Technical Support Engineer
Trellix
·
2-6 years
₹ 10 - 13.25L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer
Trellix
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner.
- Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.
- Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.
- Work closely with Support Escalation engineers to resolve critical issues
- Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority.
- Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc
- Excellent communication and customer management skills
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP).
- Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security - Firewalls/Proxy and SIEMs
- Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired
- Good understanding of Linux/Unix
- Knowledge of Java and SQL is a plus
- Scripting language (e.g. Perl, python) is a plus
- 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts .
- The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.
- Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
- Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts.
- Should be flexible to work in shift.
Employment Type: Full Time, Permanent
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What people at Trellix are saying
Rating based on 3 Technical Support Engineer
reviews
Anonymous · Other
in Bangalore / Bengaluru
There is a huge scope to learn but the career growth (promotion) is slow. Not much management intervention while you work.
- Salary - Good
High volume of work. Weekend shift. Slow promotion.
Technical Support Engineer salary at Trellix
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Trellix Benefits
In-clinic Consultation Dental Cover Prescribed Diagnostics Vision Cover Online Pharmacy with Doorstep Delivery 
Work From Home 
Education Assistance 
Soft Skill Training 
Health Insurance 
Job Training 
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