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60 Flexera Software Jobs
Technical Support Engineer
Flexera Software
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Application Support Specialist
Flexera is looking to add to its growing customer support team with an experienced support professional. We are looking for a dynamic Application Support
Specialist with an exceptional focus on quality customer support. The role will encompass providing technical support to our large customer and partner base,
resolving issues by utilizing widely available resources, teams and your own skills and experience.
You will be working within a regional support team, to resolve customer and partner technical issues or providing them answers to their questions and attaining high
levels of customer satisfaction along with adhering to initial and ongoing service level targets. Your daily duties will be varied across the latest technologies.
A fantastic working environment where people come first, great benefits, great people and a really interesting sector where no two days are the same. Providing
quality technical support to our customer and partner base. Working with individuals and teams globally to bring all experience, expertise, and
resources together to deliver an excellent customer service experience. Responsible for diagnosing, troubleshooting, and managing the resolutions for our customers and
guiding them to the best of our ability.
Responsibilities
Providing technical support for issues or any questions that may arise on our Product Portfolio.
Troubleshooting within customer environments or within own lab to find the appropriate resolution for the customer.
Collaboration between the support teams globally to upskill knowledge on Snow Products, known issues, troubleshooting and documentation.
Continuing to prioritize your workload ensuring customers are receiving regular updates and any urgent cases are progressed efficiently.
Creating and updating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner.
To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.
Required
Experience
- A minimum of 2 years technical support experience.
- Previous experience working in Application Management or Support.
- Good knowledge and experience of Microsoft technologies including 365.
- Creation, maintenance and improvement of technical knowledgebase articles.
At least ONE of the following:
Solid knowledge and experience of IT infrastructure administration or sysadmin , Networking, Windows Server, Active Directory, Virtualization, Operating Systems etc.
OR
Solid knowledge and experience of application support with focus on SQL - SQL DB troubleshooting, SQL query analysis, SQL query error troubleshooting .
Desirable
- Knowledge of Linux OS and basic commands
- SAM experience.
- Knowledge of Microsoft 365 (Configuration and Administration knowledge desired).
- A good understanding of cloud technologies and experience supporting products and solutions delivered as a service.
- In-depth knowledge of one or more of the following Products: ServiceNow, Salesforce, Adobe, Oracle, G-suite, and IBM BigFix.
- Microsoft Internet Information Services (IIS).
Employment Type: Full Time, Permanent
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What people at Flexera Software are saying
Technical Support Engineer salary at Flexera Software
reported by
4
employees
₹8
L/yr - ₹13
L/yr
148%
more
than the average Technical Support Engineer Salary in India
View more details
What Flexera Software employees are saying about work life
based on 65 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Flexera Software Benefits
Submitted by Company
Competitive pay and bonus Health and mental wellness Competitive time off and new-parent support Retirement and employee investment program Student loan debt relief and tuition reimbursement
Submitted by Employees
View more benefits 
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Flexera Software Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Flexera Bangalore
Mahatma Gandhi Rd, Craig Park Layout, Ashok Nagar, 2nd Floor, 206, Bangalore, Karnataka 560001, IN
Bangalore / Bengaluru, Karnataka
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