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2 Salesforce Technical Support Engineer Jobs

Technical Support Engineer

5-10 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer

Salesforce

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

We are looking for an engineer to support inquiries about Salesforce Industry Cloud (Industry Cloud) , which is specialized for each industry

Industry Cloud is a product that provides Salesforce products as standard functions that are subject to upgrades, with industry-specific user interfaces, logic and data models to meet the needs of customers in each industry.

Industry Cloud support engineers provide technical support for issues faced by customers using standard Salesforce functions as well as functions related to Industry Cloud-specific functions optimized for the industry . Technical support engineers are experts who lead customers to success. Our mission is to contribute to the growth of Salesforce by providing high technical skills and fast, courteous, and accurate support services to maximize customer satisfaction.
In addition, the responsibilities include, but are not limited to, the following. Responsibilities
  • Assist with troubleshooting of standard functionality and customer customizations in Salesforce products
  • Establish and maintain technical expertise in assigned product functionality
  • Demonstrated outstanding analytical, troubleshooting, and problem-solving expertise
  • Maximize customer satisfaction by managing customer expectations and experiences
  • Active and ongoing participation in job-related training
  • Ability to effectively research, document and prioritize client issues utilizing internal tools and escalation teams as needed, as well as demonstrating effective time management skills in a fast paced environment.
  • Global support/Cooperation with development department
  • Multitasking and working efficiently under pressure
  • Creating and managing knowledge articles
Location: Hyderabad, India
Required Skills/Experience:
  • Deep understanding of Salesforce multi-tentant architecture
  • Bachelors degree in computer science or equivalent experience
  • 5+ years of prior experience in Technical Support and/or 3+ years with development experience
  • Demonstrated analysis, problem solving and skills troubleshooting expertise
  • Ability to effectively prioritize and escalate customer issues as required
  • Comfortable interacting with all levels of customer and SFDC management
  • Ability to multi-task and perform effectively under pressure
  • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts and data management (RDBMS) and SQL
  • Solid understanding of Object-Oriented design and core programming concepts
  • Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
  • Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
  • Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.
Skills/Experience:
  • Visualforce and Apex code experience
  • Certified Salesforce Developer (DEV401) (Mandatory)
  • Certified App Builder (Mandatory)
  • ADM 201 (Mandatory)
  • Certified Salesforce Developer
  • CRM domain knowledge
  • Previous experience with Salesforce.com CRM and its technologies

Employment Type: Full Time, Permanent

Read full job description

Salesforce Interview Questions & Tips

Prepare for Salesforce Technical Support Engineer roles with real interview advice

Top Salesforce Technical Support Engineer Interview Questions

Q1. Admin Questions :- What is Relationships what are types of relationships
Q2. How you will get contact of account with name starting with abc.
Q3. What is MFA multifactor authentication ?
View all 28 questions

What Technical Support Engineer at Salesforce are saying

3.9
 Rating based on 97 Technical Support Engineer reviews

Likes

There is no other company i feel that provide benefits and salary like salesforce. There is work life balanced in company. Company values for their employee

  • Salary - Excellent
  • +5 more
Dislikes

I feel it's very challenging to get promoted in this company

  • Promotions - Poor
Read 97 Technical Support Engineer reviews

Technical Support Engineer salary at Salesforce

reported by 935 employees
Lock Unlock
₹12 L/yr - ₹25 L/yr
278% more than the average Technical Support Engineer Salary in India
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What Salesforce employees are saying about work life

based on 860 employees
67%
87%
71%
65%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Salesforce Benefits

Free Food
Work From Home
Health Insurance
Cafeteria
Education Assistance
Free Transport +6 more
View more benefits

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San Francisco, California Office
Headquarter
World Wide Corporate Headquarters 1 Market, San Francisco, CA 94105, US San Francisco, California

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