American Express
based on 2.9k Reviews
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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Full Time
Tourism Services Department
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Nothing
American Express seems to be a very good organisation until you start working there. They just wanted us to Answer more and more calls and never gave us time to work on emails. They need quality work from their agents but won’t give sufficient time to work on a case. The leaders will poke you repeatedly after 5 minutes to answer newcall. They have bandwidth issue but will still say we have over-hired people. After logging out, the agents spend 2-3 hours on daily basis to complete the emails. Also, if someone tries to share his/her concerns with the leaders or managers then leaders will not focus on improving but according to them, the employee is being negative and they will try their best terminate such employees. Also, because of these dirty politics, many sincere and hard working employees lost their job and few people like me resigned even after giving 100 percent.They know they are a big brand so they don’t bother about the mental torture they give to their employees. I worked in Travel and lifestyle department of India and not even single employee was happy with the culture. Its better to work with small organisations rather than dreaming about working in American Express. Also, they change the shifts every month due to which there is no proper work life balance bit the managers and leaders have fix. They will also deduct your incentives even if it was not your fault. People think that Amex is best as they offers agents stays, they have tie ups with Costa, Hilton and other major brands but if the person working in the organisation is not happy then there is no point of having these benefits. I may live without a Job but will never Join American Express again. The most toxic environment. Also, the HR did not share proper information about the in hand salary. He said you will get XYZ amount in hand but when the first salary was credited, the complete team was not happy as the PF was deducted from the in hand salary. For example he promised 60000 in hand with all deductions but we received 56500. They did not even investigate in this matter and started questioning us that whats the proof about it. Better to earn less rather than working in such toxic environment....Read More
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Back Office Department
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The process of work
No work life balance
What people are saying about American Express
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Full Time
Operations Department
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Excellent leaders and they lead with examples
Nothing
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice \/ Blended Department
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All good
Nothing as such
Tourism Services Department
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Job is safe however deducting salary till 31dec would be very difficult for person who earns around 40k to 50k .. we have loans , EMIS , extra expensive as well, we can manage for 3 months but for 9 months would be next to impossible...
No increament we understand and deducting 3 months salary would be managable.. but please think twice deducting for 9 months its very very difficult.. we understand the sitiation but we are sole earner for the family
Its a very wonderful company to work
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Travel Desk Department
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Na
Na
Na
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Operations Department
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Company has very employee centric policies and they give their employees utmost importance. Work culture is amazing. Best place to work
They need to work on compensation part , otherwise everything is great.
Work days: Monday to Friday (Flexible Timings)
Full Time
Operations Department
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Nothing… the worst Company ever.
Neha Banerjee… the worst Manager… she thinks she can dominate Male employees to satisfy her Ego. She should be sent to Mental Asylum. Even the Director of this Travel process is a lady and pathetic as well. Never join Amex Gurgaon Cyber Hub. Thank God I left after serving Notice period. It was simply a Traumatic and lethargic experience of my life. Maximum employees hate both these Male dominant Ladies....Read More
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Nothing
Toxic work culture No work life balance No job security
Full Time
Sales Support & Operations Department
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Yearly increment depends on your performance no politics in it.
There are some policies which needs to be corrected by leadership team.
Full Time
Enterprise & B2B Sales Department
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Work life balance Colleague engagement Work culture
Career growth
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Tourism Services Department
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Everything
Slow progress, stagnant growth
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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Respect to the employees
Politics
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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I must say I love the company and I would suggest every fresher, experienced person must try and be a part of American Express
Nothing is there to be dislike
Work policy: 3 days/week from office
Work timings: Flexible Timings
Full Time
Non Voice Department
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All good here thank you
All good here thank you
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Amex is always love. ❤️
Nothing to dislike about
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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Good company to work
Nothing to dislikke
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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Amex is everything one could ever ask for.
Amex doens't invest in cross functional training of people. Especially the people from operations are confined to a fixed repetitive job.
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .
The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity
Full Time
Security / Fraud Department
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Work Culture, the cafeteria, more avenues to learn n work on projects with other departments
Internal promotions take a long time. Pay increments are slow.
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.
Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Banking Operations Department
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Good policies as compared with other companies
Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Mostly, we work on cutting edge technology
I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.
Full Time
Technology / IT Department
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American Express always encourage a work-life balance culture, whether you are hired as FTE or contractor for the organization. It gives an ample amount of opportunities to grow which is impecible for any tenured or a fresher employee.
I guess apart from limited access to system for contractors is the only restriction which doesn't allow contractors to learn more about internal domain knowledge
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Full Time
Retail & B2C Sales Department
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The company care about its employees a lot and support them on every stage of their lives to take necessary decisions
I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions
Work policy: 3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Large enterprise hence culture is good and provide job security
Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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Salary
Bunch of robots working together to get depression and other diseases.No skill developement no new learnings.Running behind the same targets and same shit everyday.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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