American Express Travel Consultant Gurgaon / Gurugram Reviews

Likes

Nothing

Dislikes

American Express seems to be a very good organisation until you start working there. They just wanted us to Answer more and more calls and never gave us time to work on emails. They need quality work from their agents but won’t give sufficient time to work on a case. The leaders will poke you repeatedly after 5 minutes to answer newcall. They have bandwidth issue but will still say we have over-hired people. After logging out, the agents spend 2-3 hours on daily basis to complete the emails. Also, if someone tries to share his/her concerns with the leaders or managers then leaders will not focus on improving but according to them, the employee is being negative and they will try their best terminate such employees. Also, because of these dirty politics, many sincere and hard working employees lost their job and few people like me resigned even after giving 100 percent.They know they are a big brand so they don’t bother about the mental torture they give to their employees. I worked in Travel and lifestyle department of India and not even single employee was happy with the culture. Its better to work with small organisations rather than dreaming about working in American Express. Also, they change the shifts every month due to which there is no proper work life balance bit the managers and leaders have fix. They will also deduct your incentives even if it was not your fault. People think that Amex is best as they offers agents stays, they have tie ups with Costa, Hilton and other major brands but if the person working in the organisation is not happy then there is no point of having these benefits. I may live without a Job but will never Join American Express again. The most toxic environment. Also, the HR did not share proper information about the in hand salary. He said you will get XYZ amount in hand but when the first salary was credited, the complete team was not happy as the PF was deducted from the in hand salary. For example he promised 60000 in hand with all deductions but we received 56500. They did not even investigate in this matter and started questioning us that whats the proof about it. Better to earn less rather than working in such toxic environment....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Excellent leaders and they lead with examples

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company has very employee centric policies and they give their employees utmost importance. Work culture is amazing. Best place to work

Dislikes

They need to work on compensation part , otherwise everything is great.

Work Details

Work days: Monday to Friday (Flexible Timings)