American Express Customer Service Agent Reviews

Likes

Work Culture, the cafeteria, more avenues to learn n work on projects with other departments

Dislikes

Internal promotions take a long time. Pay increments are slow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

American Express always encourage a work-life balance culture, whether you are hired as FTE or contractor for the organization. It gives an ample amount of opportunities to grow which is impecible for any tenured or a fresher employee.

Dislikes

I guess apart from limited access to system for contractors is the only restriction which doesn't allow contractors to learn more about internal domain knowledge

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Large enterprise hence culture is good and provide job security

Dislikes

Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

My team leader pressured me so much in terms for going out for dinners lunches etc and when I started avoiding he made sure that my performance chart was good enough to not to shift me to anyother team as I kept on apply internally..moreover when i reached out to the HR for harrassment complaint she took his side even when I provided evidence. The TLs here are very very wierd especially the old men who are waiting for the prey be careful as the internal system as well supports them worst work culture...Read More

Dislikes

they msde sure that I suffocated and leave the company which I eventually did

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Awesome culture and work ethics are the pillar which makes American Express a great company to work for. Market competent salary and benefits keep the employees motivated to work everyday here. And the job security is the parameter where an employee feel safe about the future.

Dislikes

There is nothing to dislike about the overall company.

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Except job security nothing is there

Dislikes

Working here since 2011 and re joined in 2017 still position is same.. working in a bank I feel great opportunity lots of Learning opportunities but in American Express I did not found any kind of opportunity..

Likes

Work culture at Amex is amazing. Senior leadership is easily approachable.

Dislikes

One thing I dislike about is the promotion aspect as I feel the chances of promotion is less at amex.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning curve is good, Gbt Product is complex and interesting. C-suite management has clear vision and well defined roadmap.

Dislikes

Managerial roles from India geolocation ill/under trained, usually they are promoted to manager role for reasons - They have product knowledge as they would spent 10+ years in org. Seriously lacking work ethics and standards. My higher up manager was literally unable to meet the higher up expectations and would add undue pressure and treat team members not less than master/slave approach. So one should have great emotional intelligence to work with ill trained managers in Amexgbt. Not advisable if you are looking for career growth, Career satisfaction, Job security and especially women employees....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .

Dislikes

The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity

Likes

Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.

Dislikes

Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good policies as compared with other companies

Dislikes

Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Mostly, we work on cutting edge technology

Dislikes

I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.

Likes

The company care about its employees a lot and support them on every stage of their lives to take necessary decisions

Dislikes

I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Salary

Dislikes

Bunch of robots working together to get depression and other diseases.No skill developement no new learnings.Running behind the same targets and same shit everyday.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Benefits and perks.

Dislikes

Workload is way too much. Even they want you to be like robots who work as per the breaks assigned by them and if you dont they penalise you. I guess when we are working somewhere we should have the freedom to take break on our own time. Not as per how company decides or sets it. Basically they are treating you like a school kid.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Work Life balance they guys, know how to do it.

Dislikes

Boot l*** culture and very slow growths, all the internal postings are consumed by hiring managers knowns and not real talent.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.