Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Air India Customer Service Executive Reviews
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46 reviews found
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Popular
Customer Service Executive in
New Delhi
Full Time
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 05 Dec 2024
Likes
Senior very humble
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing for dislike
Work Details
Work timings: Flexible Timings
Customer Service Executive in
Mumbai
Full Time
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 28 Jun 2024
Likes
One of the best airline in the India.
Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
Cancellation and disruption also proper guidelines
Customer Service Executive in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 13 May 2024
Likes
Only salary and joining bonus is good.
Dislikes
Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Top Air India Customer Service Executive Interview Questions
Unity ..we were working like family
It was so much fun working with everyone
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
There is nothing which is I don't like
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
4.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 13 Jul 2023
Likes
I got an good experience from my work
Skill development - Good
Dislikes
I know my work is current dealing pax but I am disappointed by my salary I think accordingly to work this salary is not enough
Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Jaipur
Full Time
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
3.0
Company culture
5.0
Work-life balance
posted on 06 Oct 2023
Likes
being part of vistara its give a feeling of blessed
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent
Dislikes
never ever working in vistara team of jaipur airport , here manager will play the politics with you , some supervisor not deserve in vistara company they are playing dirty politics with staff
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Nagpur
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
2.0
Job security
2.0
Promotions
2.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 24 Mar 2024
Likes
I love airlines
Dislikes
I like
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work Details
Work policy:
2 days/week from office
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
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Air India.
Customer Service Executive in
New Delhi
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
3.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 10 Jun 2023
Likes
Being a TATA company to work for.
Dislikes
Extra work pressure given during shift
Salary - Poor
Promotions - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 05 Aug 2023
Likes
Good... We can make a good friends
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
No comments
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Guwahati
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Salary
2.0
Skill development
2.0
Job security
3.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 27 Feb 2023
Likes
just the salary they provide
Salary - Excellent
Dislikes
everything. they do not have a job security. they do not provide full training. staff starts to work without traning ..learning from the collegues.
Skill development - Poor
Job security - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 04 Oct 2023
Likes
Brand value and work culture
Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent
Dislikes
Promotions and salary hike
Customer Service Executive in
Pune
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 31 Jan 2023
Likes
Work culture was good. I like it.
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing as such, all good
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kolkata
Full Time
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 17 Mar 2023
Likes
Class and work ethics
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
T2 international airport
Contractual
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 10 Sep 2023
Likes
Iam afza thakur iam working in Airindia past one year as a customer executive my experience was very fantastic all staff are very supportive I have learn many things overall airindia is very great company 15 may 2023 I have resigned because I want to become an cabincrew crew and my dream company to work in airindia as a cabincrew last sience last one year iam giving interview in Airindia to become a cabincrew several times i reached 3 or fourth round but not selected still iam trying but I know I will get selected with air india as a cabincrew because iam deserving I believe in hardwork if u do hardwork u will definitely get sucess in oneday...Read More
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Contractual
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 21 Nov 2023
Likes
Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Mumbai
Contractual
·
Aviation Engineering Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
2.0
Skill development
3.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 07 Oct 2023
Likes
I don't like anything to much work load
Dislikes
You can't balance your personal life
Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune airport
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 05 Dec 2022
Likes
I simply love our nation's airline who always there for country...and realy feeling proud for being part of it
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
There is nothing to dislike..ather then management
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
People also ask about Air India's Customer Service Executives
Is Air India a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 46 employee reviews, it's clear that most customer service executives have a positive experience working at Air India. Skill development holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about skill development and career growth on AmbitionBox.
Does Air India pay their Customer Service Executives well?
According to AmbitionBox reviews, Air India customer service executives rate their salary and benefits at 3.5 out of 5, based on 46 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Air India's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India for customer service executives, click here.
How is the work culture at Air India for Customer Service Executives?
Work culture at Air India for customer service executives is rated 3.6 out of 5 by 46 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Air India for customer service executives, click here.
How is the job security at Air India for Customer Service Executives?
Based on 46 reviews on AmbitionBox, Air India's customer service executives rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Air India for customer service executives, click here.
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