AmbitionBox
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What employees say about 24/7 Customer?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
83% employees reported
Flexible timing
67% employees reported
No travel
60% employees reported
View more detailed insights
Gender based rating
Rated by Women
1 reviews
Rated by Men
5 reviews
Jobseekers also viewed
8 reviews found
Specialist in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
Dislikes
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Overall Rating
Specialist in Bangalore / Bengaluru
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security, work culture, company policy
- Job security - Good
- Company culture - Good
Dislikes
Good company with very less pay. Depend on incentives only as basic and fixed salary. Don't even let employee know about IJP (Internal Job Promotion), Favouritism, do not let allow to resignation. Once employee start notice period, management start point out for each and all silly things. Notice period gonna be worst period. Employee will feel happy after leave the company.
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Specialist in Kadupisanahalli
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place to work in 247 .ai
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Specialist in Hyderabad / Secunderabad
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company, I have been with this company for 8 years
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
N/A
Work Details
Very good
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Specialist in Bangalore / Bengaluru
Optus Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work from home facilities and leave compensation.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
NA
Work Details
Senior Consultant at Optus
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Specialist in Hyderabad / Secunderabad
Business Process Outsourcing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture and the way they treat agents
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Super
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Specialist in Bangalore / Bengaluru
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nice place to work
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Transportation
Work Details
Work days: Rotational Shift (Flexible Timings)
Specialist in Hyderabad / Secunderabad
Full Time
Business Intelligence & Analytics Department
Overall Rating
Top trending discussions
Similar Designation Reviews
Technical Lead in Bangalore / Bengaluru
Full Time
Information systems Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They give developers opportunity to work freely without much interference. Work from home is there, so that's good.
- Job security - Good
- Work-life balance - Good
Dislikes
Type of projects that you get to do is not that great and they are giving hike once is two years since covid time.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexible shifts Flexible rotational offs
- Job security - Excellent
Dislikes
Salary will never grow even if you work for 5 years, do not consider appraisal of 1k as a growth No work life balance, people do donkeys work for a slice of bread No outings, no bonuses Incentives became like shit
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Bangalore / Bengaluru
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is good but they are reducing the incentives as years go by
- Salary - Good
Dislikes
Job security is very less they hire in flocks like employees are sheep so they can take you out anytime
- Job security - Bad
- Work satisfaction - Poor
Java Developer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Overall Rating
System Engineer in Bangalore / Bengaluru
Full Time
Hardware Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Team Lead in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Everything... Only tamilians are encouraged here and no job security
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Infrastructure
Dislikes
Management Way of talking
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Software Development Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
System Engineer in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Only part salary hike is less
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company with good culture
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Less pay compared to market
- Promotions - Poor
Other 24/7 Customer Reviews
Digital Interaction Advisor in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture at 24/7.ai is excellent. 24/7.ai is best for the candidates who have completed their 12+(Intermediate or Diploma). Good atmosphere at company.
- Job security - Excellent
- Company culture - Excellent
Dislikes
Rotational shifts and weekoffs Less pay Job satisfaction Not recommended for graduates
- Salary - Poor
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mostly work culture and people
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
In my point of view, salary is the biggest concern here and it's not good to maintain the same basic salaries even though we're tenured more than 5 or 10 years or above.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Advisor in Hyderabad / Secunderabad
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Asme & managers were pretty helpful . Separate Cafeteria & pantry .
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Don't think they will give you leave . Eventhough ur asking for sickleave they want it to be scheduled 🤡 as if you vomited or fell concious. Other day if you get medical reports on time . They grant you leave .
- Salary - Poor
- Work satisfaction - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Sales Executive in Hyderabad / Secunderabad
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No one has informed that there will ramdown while the time of interview and now they have removed me from job and now I have a salary issue.
Dislikes
Everything from HR, Managers and policy
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Associate Vice President in Uppal
Full Time
Voice process and non voice process Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company culture work like balance and opportunities for growth
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
According to review and insights from employees some common dislikes about working at a 24/customer service role including related with angry or demanding customer long hours demanding shift limited carrer growth potential with in the role repetitive tasks high pressure to meet performance metrics and sometimes feeling like you have little control
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Advisor in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Some of the facilities available are good
Dislikes
Target process A lot of office politics in Target process. The top management is known for cornering people who's not in their favourite list. Not preferable for female employee's, they give less care about safety. Target process in 24/7 is not at all preferable, very toxic environment. Somebody who smokes and drink with management can easily survive there, or else it's hard to keep up in the work culture....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Digital Interaction Advisor in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company environment is absolutely great and the seniors are helpful and cheerful. They don't have the ego of being senior. performance incentives are good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary is very low and the growth rate is very low. Salary difference between fresher and 2 year experienced is 4000/- only
- Promotions - Poor
Social Media Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Trainers are amazing
- Salary - Excellent
Dislikes
Management in AT&T is very bad, they don't value the performers, people who are close to the management are lucky ones.. People who perform continuously but are not close with management have no value.. Social media is a peaceful process when it comes to client, but the management in social media of AT&T are biased, they don't valuethe efforts of supervisors, managers and agents as well. If u want to work and grow in social media then learn how to hold the bucket of the management...Read More
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Technical Advisor in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was all good experience to work with the organization but they were promises which made during the training. Bonuses and perks will be given but they were never ever given and also their is religion biased leaders within the organization.
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
They promise but never implement on it.
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Expert in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Cab facility AC all time Inside GYM Inside medical staff Inside library Decent hygiene maintained Jackpot spin the wheels.
- Skill development - Excellent
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Coffee machines are worst and only 2 biscuits brands which feels super cheap. No choice to choose the sugar content in coffee or hot brewages. Need coffe?? Get sugar along with it. However for higher authorities they have separate floor with all good coffee and tea bags with quality snacks. Old and uncomfortable chairs with dust on chairs sometimes and even on keyboard and mouses. Most systems don't have proper screws placed in or with damaged system handles. Employees struggle with finding working headsets and even sometimes fully functional keyboard and mouse. No mouse pads provided and no camera works inside so anyone can steal your mouse pads and get away with it. Medical claim is a joke. Never claimed as the person only will not be there the time we go. Bunker rooms are there but need TL to be there to sign, to which TLs refuse and its worst feeling. Sometimes targets seems unavailable....Read More
- Work satisfaction - Poor
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
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- Software Product
- 5k-10k Employees (India)
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 24/7 Customer reviews submitted by 24/7 Customer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if 24/7 Customer is the right company for you. 83% of employees r...eported the working days at 24/7 Customer as Rotational Shift. 67% employees reported the work timings at 24/7 Customer as Flexible timing. Read more- Home >
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