Sales Manager

Role & responsibilities

What will you be doing?

• Leading a team of 10-15 Admissions Counsellors.
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent.
• Setting up teams performance standards using key Input and Output metrics and monitor the teams overall performance against the set goals.
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning

Preferred candidate profile

What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills.
• 3+ years of experience in sales in B2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Excellent People orientation
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets
• Passion to deliver the highest levels of customer service at all times

Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable

Perks and benefits