Senior Admission Counselor

Role & responsibilities

Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Preferred candidate profile

Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company.

Graduate is Mandatory • Previous experience working a 6-day work week.
Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company.

Perks and benefits