Admission Counselor

Role & responsibilities

Role & Responsibilities:

• Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys.
• Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth.
• Meet weekly enrollment, revenue, and collection targets.
• Articulate the uniqueness and effectiveness of upGrads online learning model.
• Manage the complete sales closing lifecycle for assigned leads, which includes making phone calls, delivering product demonstrations, closing sales, and maintaining post-sales relationships.
• Keep a comprehensive database of all interactions with leads and provide regular updates.

What We’re Looking For:

• Exceptional communication (both written and verbal) and interpersonal skills.
• Proven experience in international sales, with a preference for EdTech sales.
• Strong understanding of the cultural nuances and buying behaviors of students from across the globe
• High-achieving sales performers with a documented track record of success.
• Active listeners and trustworthy individuals capable of building rapport with potential learners.
• A patient and empathetic approach to handling diverse situations.
• A disciplined mindset for funnel building, feedback tracking, task prioritization, and consistently exceeding targets and deadlines.
• A sales-oriented mindset to effectively communicate upGrad’s offerings and achieve revenue objectives.
• A passion for always delivering exceptional customer service.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferred.

Eligibility:

• A bachelor’s degree in any field; a degree in Business, Marketing, or Education is preferred.
• 2-5 years of experience in international sales, preferably in the EdTech sector.
• Proven track record of achieving sales targets and driving revenue growth.
• Familiarity with CRM tools and sales tracking software is an advantage.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong work ethics and a proactive attitude toward achieving results.

Shift Timings:

• APAC: 7 AM - 4 PM or 9 AM - 6PM
• EMEA: 11:30 AM - 8:30 PM or 2 PM - 11PM
• US Region: 8 PM - 5 AM or 10 PM - 7 AM
• Please note: The above timings are subject to change based on business requirements

Location: Mumbai (Work from Office)

Working Days: 6 days a week