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Quality Associate
upGrad
posted 14d ago
Job Description
Role and Responsibilities:
- To manage transaction quality profile for a sales/customer service process
- To conduct audits as per defined guideline and sampling for transaction monitoring.
- To identify gaps and conduct 1-0-1 feedback with agents.
- To create and publish regular audit reports with internal team.
- To share TNI for refresher sessions with the training team to help improve the quality of calls/email/chat.
- To identify process/product gap & share the details with manager/management.
- To take regular initiatives to improve teams performance, increase customer satisfaction and improve sales closings.
Applicants Specifications & Qualification:
- Graduation in any stream is a must.
- Should have minimum 1 year tenure with upGrad
- Should have experience worked in customer service/sales process.
- Having hands on experience on 7QC tools.
Employment Type: Full Time, Permanent
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What people at upGrad are saying
Rating based on 2 Quality Associate
reviews
Anonymous · Content, Editorial & Journalism
in Mumbai
Likes
People are friendly and supportive
- Work satisfaction - Good+2 more
Dislikes
No you promotions or appraisals
- Promotions - Bad
Quality Associate salary at upGrad
reported by
6
employees
with 2-9
years exp.
₹4.4
L/yr - ₹9.1
L/yr
66%
more
than the average Quality Associate Salary in India
View more details
What upGrad employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
upGrad Benefits
Submitted by Company
Our door is always open for you With you throughout You become the owners Your career, your move Referral benefits No cost for upskilling yourself
Submitted by Employees
View more benefits 
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