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79 upGrad Jobs

Customer Support Associate

1-4 years

Ahmedabad

1 vacancy

Customer Support Associate

upGrad

posted 16d ago

Job Role Insights

Flexible timing

Job Description

Role Description


This is a full-time Customer Support Specialist (Inbound) role located on-site in Ahmedabad. The Specialist will actively addressing complaints, requests and queries across social media platforms, Proactive approach in handling escalations -

1. Monitor social media channels for mentions, comments, and reviews related to our brand.

2. Respond promptly and professionally to inquiries, comments, and reviews on social media platforms.

3. Identify and address potential issues or negative sentiment online, working to mitigate any reputational damage.

4. Managing reviews and ratings on different platforms.

5. Strong analytical skills, with the ability to interpret social media metrics and data.


Qualifications

Customer Support and Technical Support skills

Interpersonal Skills and Analytical Skills

Ability to prioritize customer satisfaction

Excellent communication skills

Bachelor's degree in a related field


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Associate roles with real interview advice

Top upGrad Customer Support Associate Interview Questions

Q1. Why do you think you can crack the deal with customers?
Q2. How would you rate your sales pitch on the rate of 1-10?
Q3. Sort 0 and 1 Problem Statement Given an integer array ARR of size N containing only integers 0 and 1, implement a function to sort this arr ... read more
View all 73 questions

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What upGrad employees are saying about work life

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Flexible timing
Monday to Friday
No travel
Day Shift
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