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Chat Support Executive
iEnergizer
posted 17hr ago
Flexible timing
Key skills for the job
Job Description:
As a Customer Service Executive for the US Telecom process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Key Responsibilities:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
Salary - 40K - 45K CTC + lucrative incentives
Requirements:
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts: Graveyard shifts only.
~ No cab facilities or meal provisions.
Interview Details:
Address: Block A37, IEnergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)
Time: Between 3:00 PM - 8:00 PM
Contact Person:
Eshant-9340227797
Agrashi Tiwari-7303608211
Priya Chandola- 9958046959
Regards,
IEnergizer HR team
Employment Type: Full Time, Permanent
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