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200 iEnergizer Jobs

Chat Support Executive

1-5 years

₹ 1.5 - 4.75L/yr

Noida, Delhi/Ncr

1 vacancy

Chat Support Executive

iEnergizer

posted 7d ago

Job Role Insights

Flexible timing

Job Description

Job Description:

As a Customer Service Executive for the US Telecom process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

Salary - 40K - 45K CTC + lucrative incentives

Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

~ No cab facilities or meal provisions.

Interview Details:

Address: Block A37, IEnergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)

Time: Between 3:00 PM - 8:00 PM


Contact Person:

Eshant-9340227797

Agrashi Tiwari-7303608211

Priya Chandola- 9958046959


Regards,

IEnergizer HR team



Employment Type: Full Time, Permanent

Read full job description

iEnergizer Interview Questions & Tips

Prepare for iEnergizer Chat Support Executive roles with real interview advice

Top iEnergizer Chat Support Executive Interview Questions

Q1. 3. What do you mean by Customer service? What is BPO?
Q2. Difference between inbound and outbound processes?
Q3. What is difference between Goal and Dream?.
View all 159 questions

What people at iEnergizer are saying

4.7
 Rating based on 27 Chat Support Executive reviews

Likes

Its good company to work.

  • Salary - Excellent
  • +6 more
Dislikes

No csbs provided.

Read 27 Chat Support Executive reviews

Chat Support Executive salary at iEnergizer

reported by 56 employees
₹1 L/yr - ₹5.2 L/yr
11% more than the average Chat Support Executive Salary in India
View more details

What iEnergizer employees are saying about work life

based on 22.6k employees
87%
76%
87%
69%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

iEnergizer Benefits

Submitted by Company
Supportive Work Environment
Flexible Shift Hours
Performance Based Bonuses and Incentives
Comprehensive Healthcare Coverage
Submitted by Employees
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home
Gymnasium +6 more
View more benefits

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iEnergizer Noida Office Location

View all
Noida Office
Headquarter
A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 Noida
201301

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