Chat Support Executive

Key Responsibilities

Customer Support: Respond promptly to customer inquiries via live chat, providing accurate information and resolving issues efficiently.

• Problem Resolution: Identify customer needs and provide appropriate solutions, escalating issues to other teams when necessary.
• Knowledge Sharing: Stay up-to-date with product knowledge, company policies, and processes to offer informed assistance.
• Technical Assistance: Assist customers with troubleshooting product or service-related issues.
• Documentation: Maintain detailed records of customer interactions, feedback, and resolutions using the companys CRM or support software.
• Customer Satisfaction: Strive to exceed customer expectations, ensuring a positive experience at every interaction.
• Continuous Improvement: Provide feedback to the team on recurring issues and suggest improvements to enhance the customer support process.

Qualifications and Skills

• Education: High school diploma or equivalent; a degree in communications or a related field is a plus.
• Experience: Previous experience in customer support, preferably in a chat or online setting, is advantageous.
• Communication Skills: Exceptional written communication with attention to grammar, tone, and clarity.
• Problem-Solving: Ability to analyze customer problems and provide effective solutions.
• Tech-Savvy: Proficiency with chat software, CRM tools, and basic troubleshooting techniques.
• Multitasking: Ability to manage multiple chat conversations simultaneously.
• Team Player: Strong collaboration skills with a willingness to assist colleagues when needed.
• Flexibility: Availability to work shifts, including evenings, weekends, and holidays, if required.

Note - Please apply only if you are willing to work for fixed night shift. It's a 5 days working role. Rotational 2 week offs.