upGrad - Regional Manager - Sales (2-5 yrs)

Role : Regional Manager

Bangalore

Business Unit: Offline COCO Stores

Job Overview:

We are seeking a dynamic and results-driven regional manager to oversee and drive the performance of multiple EdTech stores within Bangalore. The ideal candidate will play a key role in ensuring operational excellence, meeting sales and revenue targets, driving ATL & BTL activities for lead generation, fostering team development, and enhancing the customer experience.

Key Responsibilities:

Operational Management:

- Oversee the operations of stores within the Bangalore region, ensuring compliance with company policies and procedures.

- Ensure all stores meet performance metrics, including sales, customer satisfaction, and operational efficiency.

- Drive new store launches within the region Sales and Revenue Growth

- Develop and execute strategies to achieve sales targets and revenue growth across all stores.

- Monitor market trends and competitor activities to identify growth opportunities.

- Collaborate with the marketing team to drive regional campaigns and promotions.

- Ensure ATL & BTL activities are carried out by centre managers to drive efficient lead generation

Team Leadership and Development:

- Lead, mentor, and motivate Store managers and their teams to deliver outstanding results.

- Conduct regular training sessions to upskill staff in sales techniques, product knowledge, and customer service.

Customer Experience:

- Ensure consistent delivery of exceptional customer experiences across all stores.

- Address escalated customer issues and implement measures to improve satisfaction.

Reporting and Communication:

- Provide regular updates on regional performance to senior leadership.

- Ensure seamless communication between the central office and store teams.

Qualifications:

Education and Experience:

- Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred).

- 5+ years of experience in a managerial role, preferably in the EdTech, retail, or education industry.

- Proven track record of managing multi-location operations and achieving sales targets.

Skills and Competencies:

- Strong leadership and team management abilities.

- Excellent communication, negotiation, and interpersonal skills.

- Analytical mindset with the ability to interpret data and drive decisions.

- Customer-focused with a deep understanding of delivering high-quality experiences.