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343 Teleperformance Jobs

Assistant Manager

5-10 years

₹ 5 - 9L/yr

Noida

2 vacancies

Assistant Manager

Teleperformance

posted 11d ago

Job Description

Role & responsibilities

  • Be responsible for the teams overall performance.
  • Ensure timely and effective completion of assigned tasks.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
  • Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
  • Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Facilitate problem solving and collaboration.
  • Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
  • Keep the Managers/Leaders informed of task accomplishment, issues and status.
  • Focus on accelerating teams’ performance.
  • Understanding towards business/organization objectives.
  • Willingness to add value to company’s Culture, Mission and Vision

Preferred candidate profile


Candidates interested for above location

comfortable to work in international process and rotational shifts


Perks and benefits

As per company norms



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Assistant Manager roles with real interview advice

Top Teleperformance Assistant Manager Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.5
 Rating based on 390 Assistant Manager reviews

Likes

Teleperformance is a company that truly cares about its people . The management is approachable and receptive to feedback , and they make a concerted effort to address any concern or issues promptly

  • Salary - Excellent
  • +6 more
Dislikes

No any Cons from my side

Read 390 Assistant Manager reviews

Assistant Manager salary at Teleperformance

reported by 1.7k employees with 2-15 years exp.
₹3 L/yr - ₹11.7 L/yr
16% less than the average Assistant Manager Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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