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36 Productivity Jobs

Team Lead

5-10 years

₹ 4.5 - 6.5L/yr

Mumbai

40 vacancies

Team Lead

Teleperformance

posted 8d ago

Job Description

Role & responsibilities

  • Be responsible for the teams overall performance.
  • Ensure timely and effective completion of assigned tasks.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
  • Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
  • Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Facilitate problem solving and collaboration.
  • Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
  • Keep the Managers/Leaders informed of task accomplishment, issues and status.
  • Focus on accelerating teams performance.
  • Understanding towards business/organization objectives.
  • Willingness to add value to company’s Culture, Mission and Vision

Preferred candidate profile

Proven work experience as a team leader or supervisor

  • In-depth knowledge of performance metrics
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Candidate interested for above mentioned location please apply

Perks and benefits

As per company norms



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead roles with real interview advice

What people at Teleperformance are saying

3.5
 Rating based on 717 Team Lead reviews

Likes

The job security is good.

Dislikes

The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.

  • Promotions - Bad
  • +2 more
Read 717 Team Lead reviews

Team Lead salary at Teleperformance

reported by 3.4k employees
Lock Unlock
₹1.1 L/yr - ₹8 L/yr
44% less than the average Team Lead Salary in India
View more details

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