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379 Teleperformance Jobs

Quality Analyst

2-7 years

₹ 3 - 5.5L/yr

Mumbai Suburban, Mumbai

10 vacancies

Quality Analyst

Teleperformance

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Urgent Hiring - Quality Analyst (international).

Location - Malad


Roles and responsibilities:

  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
  • Will be responsibility to meet Quality related service level monthly
  • Randomly monitor calls to ensure Client/TP standards are maintained.
  • Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
  • To work together as a team and achieve the targets set by clients
  • Need to be flexible and motivate the team at regular intervals

INFORMATION SECURITY:

  • Understand and Comply with Information Security Policies and Procedures and report all security incidents.

Key Skill Set:

  • Good analytical skills
  • Ability to do multi-task
  • Ability to work well in and promote a team environment
  • People Management skills
  • Good communication skills are required

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Quality Analyst roles with real interview advice

Top Teleperformance Quality Analyst Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 538 questions

What people at Teleperformance are saying

4.3
 Rating based on 970 Quality Analyst reviews

Likes

From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself

  • Salary - Excellent
  • +6 more
Dislikes

Everything is great here

Read 970 Quality Analyst reviews

Quality Analyst salary at Teleperformance

reported by 2.8k employees
₹1 L/yr - ₹6.5 L/yr
17% less than the average Quality Analyst Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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