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191 Sutherland Global Services Jobs

Associate Manager

5-10 years

₹ 5 - 8.5L/yr

Hyderabad / Secunderabad

1 vacancy

Associate Manager

Sutherland Global Services

posted 21hr ago

Job Role Insights

Flexible timing

Job Description

Hi There,


We are hiring at Sutherland for Team Managers Operations.

  • Required Qualification: Graduate/post-graduate
  • Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
  • Team handling experience
  • Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
  • Be attentive to details
  • Be able to work in a fast-paced environment
  • Have good working knowledge in MS Office applications: Word, excel, & PPT
  • Be able to adjust quickly and smoothly to changing priorities and conditions
  • Have ability to interpret data, identify trends, and make suggestions for improvements
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • 24/7 Shifts (Onsite).

Employment Type: Full Time, Permanent

Read full job description

Sutherland Global Services Interview Questions & Tips

Prepare for Sutherland Global Services Associate Manager roles with real interview advice

Top Sutherland Global Services Associate Manager Interview Questions

Q1. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
Q2. How to find issues in Ram related to trouble shooting
Q3. Your preferred game and how to play it
View all 112 questions

What people at Sutherland Global Services are saying

3.4
 Rating based on 149 Associate Manager reviews

Likes

Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.

  • Job security - Excellent
  • +3 more
Dislikes

HR decisions are not expected they decide without proper investigation or formal investigation.

Read 149 Associate Manager reviews

Associate Manager salary at Sutherland Global Services

reported by 1k employees with 1-16 years exp.
₹4.4 L/yr - ₹14.2 L/yr
43% less than the average Associate Manager Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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Sutherland Global Services Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad, Telangana Office
DivyaSree TechRidge, Block P2, (North Wing) 7th Floor, Manikonda, Hyderabad 500089, India Hyderabad / Secunderabad, Telangana
500089

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