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192 Sutherland Global Services Jobs

WFM Scheduler

5-10 years

Hyderabad / Secunderabad

5 vacancies

WFM Scheduler

Sutherland Global Services

posted 3d ago

Job Role Insights

Flexible timing

Job Description

WFM Scheduler - International BPO


We are seeking a skilled WFM Scheduler to join our team in an International Process. The ideal candidate must have 6+ years of overall work experience, including 4+ years of documented experience as a WFM Scheduler. The role requires proficiency in scheduling and workforce management using tools like Avaya, IEX, Verint, or similar. The WFM Scheduler will be responsible for forecasting, creating schedules, optimizing staffing, and ensuring adherence to service levels.



Role & responsibilities:

  • Develop and manage schedules based on forecasted workload and real-time requirements.
  • Monitor staffing levels, making adjustments as needed to ensure optimal coverage.
  • Utilize WFM tools to create and adjust schedules for team alignment with operational goals.
  • Work closely with operations to communicate and resolve staffing and scheduling conflicts.

Preferred candidate profile:

  • Minimum 6+ years of total work experience; 4+ years of experience as a WFM Scheduler.
  • Hands-on experience with WFM tools (Verint, IEX, etc.).
  • Strong analytical and communication skills.
  • Ability to work in a fast-paced, 24/7 BPO environment.
  • Comfortable for work from office.
  • Rotational shift and off

Employment Type: Full Time, Permanent

Read full job description

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Top Sutherland Global Services Wfm Scheduler Interview Questions

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What people at Sutherland Global Services are saying

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
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Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
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Sutherland Global Services Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad, Telangana Office
DivyaSree TechRidge, Block P2, (North Wing) 7th Floor, Manikonda, Hyderabad 500089, India Hyderabad / Secunderabad, Telangana
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