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7 Pole To Win Jobs

Assistant Manager - WFM

6-11 years

₹ 10 - 12L/yr

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

Assistant Manager - WFM

Pole To Win

posted 22d ago

Job Description

Role & responsibilities


• Workforce Planning: Develop and implement workforce plans to ensure optimal staffing levels and resource allocation.

  • Scheduling: Create and manage employee schedules, ensuring adequate coverage and compliance with labor laws.
  • Forecasting: Analyze historical data and trends to forecast staffing needs and workload demands.
  • Performance Monitoring: Monitor and analyze key performance indicators (KPIs) related to workforce management, providing insights and recommendations for improvement.
  • Reporting: Generate and maintain reports on workforce metrics, including attendance, productivity, and utilization.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
  • Team Leadership: Supervise and mentor a team of WFM analysts, providing guidance, support, and performance feedback.
  • Collaboration: Work closely with cross-functional teams, including HR, operations, and finance, to ensure alignment with business goals.
  • Compliance: Ensure compliance with company policies, labor laws, and industry regulations.
  • Technology Utilization: Utilize WFM software and tools to streamline processes and improve accuracy.

Preferred candidate profile

  • Experience in people management
  • Bachelors Degree in a quantitative field (math, statistics or equivalent)
  • 5 years experience in WFM in BPO industry.
  • Experience in building and analyzing models for forecasting and headcount optimization.
  • Experience in Capacity Planning, Scheduling & Rostering.
  • Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.
  • Proficient in advanced usage of Microsoft Excel.
  • Excellent communication skills.


Perks and benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A dynamic and supportive work environment.




Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager WFM roles with real interview advice

Top Pole To Win Assistant Manager WFM Interview Questions

Q1. Suggest methods or ideas in improving the above mentioned game for enhancing the user experience
Q2. Explain different types of Games you've played as a Test Engineer
Q3. On which all platforms have you played these games?
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What people at Pole To Win are saying

What Pole To Win employees are saying about work life

based on 355 employees
51%
66%
68%
57%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Pole To Win Benefits

Cafeteria
Free Transport
Health Insurance
Work From Home
Soft Skill Training
Job Training +6 more
View more benefits

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