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191 Flipkart Jobs

Assistant Manager-WFM

5-8 years

₹ 9.14153 - 19L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Assistant Manager-WFM

Flipkart

posted 18hr ago

Job Role Insights

Flexible timing

Job Description

About the team:

The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience.

You are Responsible for:

  • Understand the key drivers for demand and supply
  • Build input driven scientific plan and forecasting models
  • Innovate new ways of working to improve forecasts & accuracy
  • Work with large teams to bring consensus and drive decision-making with all functional stakeholders
  • Managing the outsourcing partners for maintaining supply and hygiene
  • Generating right demand forecast and planning the ramp up / down
  • Creating internal repository for generating insightful and actionable information

To succeed in this role you should have the following:

  • Should have good WFM knowledge for forecasting, capacity planning, scheduling and commerc
  • Excellent analytical ability, logical reasoning and problem-solving skills
  • Should be structured, meticulous and organized. Driven to automate and productize iterative and repetitive processes
  • Ability to quantify even the most ambiguous problems with relevant data and assumptions
  • Ability to work seamlessly with multiple teams/stakeholders
  • Bias for action and get things done attitude
  • Technical Skills: Excel, PowerBI, Erlang planning, TAT based planning, Backoffice Planning

Open Positions:
1
Skills Required:
Workforce Management, Workforce Planning, Forecasting, SQL, Advanced Excel,
Location:
Bangalore,Karnataka
Education/Qualification:
Graduate
Desirable Skills:
Capacity Planning, Scheduling,
Years Of Exp:
5 to 8 Years
tags:
workforce-management, Scheduling, SQL, Advanced Excel

Employment Type: Full Time, Permanent

Read full job description

Flipkart Interview Questions & Tips

Prepare for Flipkart Assistant Manager roles with real interview advice

Top Flipkart Assistant Manager Interview Questions

Q1. Strategy assignment: Assume that Flipkart owned E-kart Logistics was thinking of entering the 'courier' business and how you as a product ma ... read more
Q2. Search In Rotated Sorted Array Problem Statement Given a sorted array of distinct integers that has been rotated clockwise by an unknown am ... read more
Q3. Missing Number Problem Statement You are provided with an array named BINARYNUMS consisting of N unique strings. Each string represents an ... read more
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What people at Flipkart are saying

3.7
 Rating based on 202 Assistant Manager reviews

Likes

Work life balance and flat culture allow people to eplore and grow.

  • Skill development - Good
  • +2 more
Dislikes

Promotion and recognition is poor. Life is very tough for FTC people as they treated differently in every aspects from the basics of access card to different colour for ID card which trouble them to close issue with vendors and stakeholders.

  • Promotions - Poor
  • +1 more
Read 202 Assistant Manager reviews

Assistant Manager salary at Flipkart

reported by 1.6k employees
₹6 L/yr - ₹20.4 L/yr
46% more than the average Assistant Manager Salary in India
View more details

What Flipkart employees are saying about work life

based on 10.8k employees
67%
34%
52%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Flipkart Benefits

Health Insurance
Job Training
Free Food
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Flipkart Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Flipkart.com, Mysore Road, Old Guddadahalli, Guddadahalli Bengaluru
Karnataka 560026
Bangalore Office
Flipkart, #56/18 & 55/09, 7th Floor, Ozone Manay Tech Park, Hosur Road, Garvebhavipalya Bangalore
Karnataka 560068

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