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47 Concentrix Corporation Jobs
Manager I, WFM
Concentrix Corporation
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Manager I, WFM Job Description
.
Job Summary: The Workforce Management (WFM) Manager is responsible for managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations. This role involves analyzing workforce data, creating schedules, and coordinating with various departments to meet business needs.
Key Responsibilities:
- Develop and implement workforce management strategies to optimize staffing levels and schedules.
- Analyze workforce data and trends to forecast staffing needs and adjust schedules accordingly.
- Create and maintain detailed schedules for all shifts, ensuring compliance with labor laws and company policies.
- Coordinate with department managers to understand staffing requirements and address any staffing shortfalls.
- Monitor real-time workforce performance and make adjustments to schedules as needed.
- Prepare regular reports on workforce metrics, performance indicators, and compliance with schedules.
- Provide training and support to team members on workforce management tools and processes.
- Collaborate with HR and other departments to ensure smooth onboarding and offboarding of employees.
- Ensure adherence to company policies and labor laws in all workforce management activities.
- Identify opportunities for process improvements and implement best practices in workforce management.
Qualifications:
- Bachelors degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of experience in workforce management, capacity planning, or a similar role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in workforce management software (e.g., NICE IEX, Verint, Erlangs ).
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of labor laws and regulations.
Preferred Qualifications:
- Any Degree
- Experience in a call center or customer service environment is most preferred
- Advanced knowledge of Microsoft Excel , Google tools , and other analytical tools.
Location:
IND Hyderabad - Meenakshi Technova, Financial District Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
Top Concentrix Corporation Manager Interview Questions
Q1. Can you rearrange the sentences on basic given parts of sentences?
asked in
Customer Service Executive interview
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
asked in
Customer Care Executive interview
Q3. How would you handle the unsatisfied customer?
asked in
Customer Service Executive interview
What people at Concentrix Corporation are saying
Rating based on 34 Manager
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Likes
Concentrix focuses on employee centric organisational policies providing equal opportunities to all. and special focus on DE&I, ESG & CSR.
- Skill development - Good
+5 more
Dislikes
Leadership styles and the organisation is mostly driven by Business making the work culture more volatile for employees.
Manager salary at Concentrix Corporation
reported by
212
employees
with 10-20
years exp.
₹6.8
L/yr - ₹25.6
L/yr
11%
less
than the average Manager Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 26.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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