Associate Manager-Resource Planning (WFM)

Roles & Responsibility:

• Responsible for forecasting volumes, AHT and Shrinkage based on historical data taking in to account seasonality and trends.
• Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals.
• Prepare short term and long term staffing projections using optimal staffing plans
• Publish finalized staffing plans every week after discussions with stakeholders and taking into account business dynamics and customer requirements.
• Manage manpower requisitions that come out of the weekly staff plans and track their status to ensure timely hiring, training and go live.
• Assist in providing staffing requirements for all new and existing business
• Only from workforce management background.
• Open to work in 24*7 environment.

Please share your resume at sweta.singh@sutherlandglobal.com