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Associate Manager-Resource Planning (WFM)
Sutherland Global Services
posted 1hr ago
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Flexible timing
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Job Description
Roles & Responsibility:
- Responsible for forecasting volumes, AHT and Shrinkage based on historical data taking in to account seasonality and trends.
- Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals.
- Prepare short term and long term staffing projections using optimal staffing plans
- Publish finalized staffing plans every week after discussions with stakeholders and taking into account business dynamics and customer requirements.
- Manage manpower requisitions that come out of the weekly staff plans and track their status to ensure timely hiring, training and go live.
- Assist in providing staffing requirements for all new and existing business
- Only from workforce management background.
- Open to work in 24*7 environment.
Please share your resume at sweta.singh@sutherlandglobal.com
Employment Type: Full Time, Permanent
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What people at Sutherland Global Services are saying
Rating based on 148 Associate Manager
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.
- Job security - Excellent
HR decisions are not expected they decide without proper investigation or formal investigation.
Associate Manager salary at Sutherland Global Services
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Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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