Hiring!!! International Voice Process | Work from Office

Core Role Responsibilities:

• Provide friendly and efficient service to the worldwide process community.
• Respond professionally and with empathy to any interaction with the community including urgent situations.
• Mediate between hosts & guests for reservation concerns - such as that of alterations, cancellations, resolution center requests - and be able to decide on the best possible outcome for all parties involved
• Demonstrate ownership of user issues/concerns until resolution or escalation
• Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows
• Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users
• Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Compose empathetic and customized messages when in contact with the users.
• Research information and troubleshoot problems using available resources.
• Recognize product and process issues that impact our community and submit reports and feedback