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Flipkart
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
191 Flipkart Jobs
2-6 years
₹ 13 - 50L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Product Manager I
Flipkart
posted 17hr ago
Flexible timing
Key skills for the job
About the Role
Our team works on a wide range of post-purchase experiences, including order tracking, delivery communication, returns, refunds, issue resolution, and customer support automation.
We leverage AI, machine learning, and self-service capabilities to reduce friction and proactively address customer concerns. By continuously optimizing these touchpoints, we aim to enhance customer satisfaction while driving operational efficiencies.
About the team
The role is within the Customer Experience (CX) product team at Flipkart. The CX Product team is at the forefront of enhancing post-purchase journeys for millions of e-commerce customers across India.
Our mission is to create a seamless, intuitive, and hassle-free experience from the moment an order is placed. We focus on solving customer pain points through technology, automation, and data-driven insights, ensuring that every interaction is smooth and efficient.
Our team works on a wide range of post-purchase experiences, including order tracking, delivery communication, returns, refunds, issue resolution, and customer support automation.
We leverage AI, machine learning, and self-service capabilities to reduce friction and proactively address customer concerns. By continuously optimizing these touchpoints, we aim to enhance customer satisfaction while driving operational efficiencies.
You are Responsible for
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Flipkart Product Manager roles with real interview advice
The company has a few good leaders left who will help you learn and grow in your career
the salary compensation is very poor the leadership is not great and leads to making rash decisions which are not clearly communicated to the employees the company perks have dwindled to a point where you dont get paid for the leaves pending after you leave the company
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