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Sutherland Global Services
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110 Sutherland Global Services Jobs
Associate - Customer Service
2-5 years
₹ 1.8 - 2.85L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Associate - Customer Service
Sutherland Global Services
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Bachelors degree with 0-7 years of experience in AR Collections
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
- Location - candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
- Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
- SHIFT - UK Shift
Employment Type: Full Time, Permanent
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What people at Sutherland Global Services are saying
Rating based on 348 Customer Service Associate
reviews
Anonymous · Other
Company culture
- Skill development - Good
Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake
- Job security - Bad
Customer Service Associate salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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