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4.4

based on 1.1k Reviews

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10 Redcliffe Labs Jobs

Customer Service Executive

0-4 years

Hyderabad / Secunderabad

1 vacancy

Customer Service Executive

Redcliffe Labs

posted 2mon ago

Job Description

Job Title: Customer Service Executive
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us:

Harmony United Medsolutions Pvt Ltd (HUMS) is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of whats possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:
We are currently seeking an experienced and motivated candidate to join our Customer Service department. As a Customer Service Executive, you will be the primary point of contact for our clients, providing support and assistance with their inquiries and concerns. You will ensure that our clients receive outstanding service and have a positive experience with our company. The successful candidate will have a strong background in customer service, exceptional leadership skills, and a passion for exceeding customer expectations.

Responsibilities:
  • Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services.
  • Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention.
  • Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided.
  • Act as the point of escalation for complex or sensitive customer inquiries and complaints.
  • Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience.
  • Prepare and present regular reports on customer service performance, including key metrics, trends, and insights.
Requirements:
  • At least 5 years of experience in international voice calling.
  • Must be a B-Tech graduate from any stream.
  • Proven track record of delivering high-quality customer service and driving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
  • Ability to work well under pressure and handle multiple priorities in a fast-paced environment.

Diversity, equality, and inclusion:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:
  • Competitive salary (including EPF and PS)
  • Health insurance
  • Four days work-week (Monday Thursday)
  • Opportunities for career growth and professional development
  • Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you!
In case of any queries, please feel to reach out us at [email protected]

Note: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday to Thursday.


Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

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People are getting interviews at Redcliffe Labs through

(based on 25 Redcliffe Labs interviews)
Referral
Job Portal
Walkin
Company Website
Campus Placement
44%
20%
12%
8%
4%
12% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Redcliffe Labs are saying

2.9
 Rating based on 9 Customer Service Executive reviews

Likes

Skills development

Dislikes

Working environment is not safe for girls .... superiors are not supportive at all if we are facing any problem or used to blame us only ..

Read 9 reviews

Customer Service Executive salary at Redcliffe Labs

reported by 12 employees
₹2.4 L/yr - ₹3.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

What Redcliffe Labs employees are saying about work life

based on 1.1k employees
75%
40%
55%
94%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Redcliffe Labs Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Job Training
Soft Skill Training
Team Outings +6 more
View more benefits

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