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39 Customer Experience Jobs

Senior - Key Account Manager

Equitas Small Finance Bank Ltd.

 · 

4.5

 based on 6k Reviews

2-5 years

₹ 3.3 - 5.501L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kalyani, Pune

1 vacancy

Senior - Key Account Manager

Equitas Small Finance Bank

posted 5mon ago

Job Role Insights

Key skills for the job

Sales Networking Retail Customer Experience Relationship Service Quality

Job Description

To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through highest levels of service quality.

Key Responsibilities:

Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
Communicate clearly to customers on the requirements for various types of products & services for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas.
Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
Maintain continuous communication with customers on the status of their account opening process.
Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc.
Build reference network from newly signed up customers for potential leads.
Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor.
 

Employment Type: Full Time, Permanent

Functional Areas: Marketing

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What people at Equitas Small Finance Bank are saying

5.0
 Rating based on 4 Key Account Manager reviews

Likes

Everything was good.. .. ..

  • Salary - Excellent
    • +6 more
Dislikes

Lack of training and.... ...

Read 4 Key Account Manager reviews

Key Account Manager salary at Equitas Small Finance Bank

reported by 49 employees with 2-10 years exp.
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₹3.1 L/yr - ₹6 L/yr
48% less than the average Key Account Manager Salary in India
View more details

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