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Sutherland Global Services
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Sr. Associate - Technical Content Writer
1-3 years
Hyderabad / Secunderabad
1 vacancy
Sr. Associate - Technical Content Writer
Sutherland Global Services
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in FIGMA , Salesforce, DITA XML or CMS based tools.
- HTML coding experience is Mandatory with knowledge of FIGMA is highly appreciated
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
- 1-3 years as a content writer, technical writer, or editor
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources.
- Excellent command of the Eng
Employment Type: Full Time, Permanent
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